Kwik Fit Face Claims Made By BBC Watchdog

Thursday, 7. October 2010

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Kwik-Fit are to carry out some major training programmes of staff following a recent BBC Watchdog report. They have said they are going to invest a further £1 million in training as a direct result of the allegations made by the BBC. They are to also increase their mystery shopper programme in an effort to identify and stop overselling by staff. The company is said to operate a zero tolerance policy in cases where unnecessary work is being recommended, one of the biggest perceived problems with the industry. In the meantime the company is investigating all of the allegations made against them and has confirmed that they will address any areas where it is felt they have fallen short. Kwik-Fit added that they dispute several factual and technical points raised in the BBC investigation but admits it has not met expectations in some areas. With many other changes set to be implemented it would seem that the BBC investigation has had the desired effect. Have you had any bad experiences with Kwik-Fit or any other repair centres? By Graham Hill