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Kwik-Fit are to carry out some major training programmes of staff following a recent BBC Watchdog report. They have said they are going to invest a further £1 million in training as a direct result of the allegations made by the BBC. They are to also increase their mystery shopper programme in an effort to identify and stop overselling by staff. The company is said to operate a zero tolerance policy in cases where Read more »

The OFT has hit out at used car dealers, who they claim are letting customers down and not taking their legal responsibilities seriously. They are saying that more needs to be done to make customers aware of their legal rights and dealers aware of their legal responsibilities. Dealers are avoiding their responsibility to have vehicles checked prior to sale or to fix problems when pointed out by customers. Following a Read more »