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I was talking to a client recently after he had been to a dealer for a test drive. Whilst there, he was shown a ‘pre-registered’ car that had just 10 miles on the clock and was £3,000 less than the list price. He was interested in the car and asked my advice and as this is quite a common occurrence I thought I would share the facts with readers of my blog. First of all there is no such thing as a pre-registered car with respect to dealers. This was made illegal by Stephen Byers at the time he was Trade & Read more »

There is something I feel guilty about as a broker and that is test drives. Customers need to test drive a car before they take them from me but we are unable, as we used to do years ago, to arrange for a car to be sent to the client from the manufacturer for him to test drive. So the client has to visit a dealer knowing that the car won’t be supplied by him, as we have volume arrangements with specific dealers or the Read more »

Warnings have been issued regarding the screen resolution of your computer. Well not exactly the resolution itself but the affect that your screen resolution can have on the colour options shown on the manufacturer web sites. Customers, ordering new cars, have been choosing colours from the car manufacturer’s website only to be totally disappointed when the car has turned up looking several shades away from Read more »

Dealers have not got the best reputations for being totally honest so we all make allowances when they make promises and commitments to our customers, in all good faith, and they let us down. But even our ‘allowances’ seem to be a little short of the mark of late as dealers get desperate to take orders. And to make matters worse we are back into the position of dealers making false promises regarding delivery of the Read more »

A couple of weeks ago the Telegraph, like most of the media tend to do from time to time, headlined an ill informed, inaccurate and misleading article about ex daily rental cars suggesting that buyers of these cars had not been told that when buying these cars from dealers that they had been ex rental cars. The article suggested that the cars, most of which were well under a year old and usually with no more than 5,000 miles recorded, were considered to be sub standard and Read more »

I have to say that I have a fantastic relationship with my customers, many of whom rely upon my judgement, but one of the dangers I’ve had to face over the years, is when I attempt to get a customer into a great value car but the customer, who bases his decision on cost rather than the whole package, hasn’t had a test drive in the car, only to find that the driving position is Read more »