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The motor industry gets a bad press when it comes to the way it treats customers but I feel certain that the vast majority of car dealers act honourably and fairly. However, treating customers fairly doesn’t make for good headlines so I tend to only read the stories about the atrocious behaviour of just a few dealers when the customer, normally a Read more »

Rip off Britain is still alive and well and currently living in the diesel fuel pumps! According to latest figures Britain now has the highest priced diesel in Europe even though the actual cost of the diesel before taxes is the lowest. In January the cost of diesel was 51.1 pence per litre (ppl), according to the National Statistics Office. In February it rose slightly Read more »

A new code of conduct is set to be launched this month by the Retail Motor Industry Federation, the association responsible for dealers and workshops. The scheme is set up to promote best practice and help to maintain standards for motorists, covering servicing and repairs. However, not everyone is impressed as there are already others operating similar controls, such as the AA, who argue that there are already too many in operation. AA technical specialist Vanessa Guyll said, ‘Multiple codes Read more »

Years ago car number plates were screwed to the body work by two or even four screws making it a bugger of a job to remove a plate but these days even prestigious cars have their number plates fixed on with a couple of strips of double sided tape. It was hardly surprising then to see a warning from the Retail Motor Industry Federation about theft of number plates. Thefts have doubled over the last 3 years with the Read more »

Auto Express has launched a campaign to force manufacturers to disclose known problems with their cars. At the moment the manufacturers only have to make public known safety faults that are subject to recall. For all other problems, such as reliability issues, these do not have to be made public. The AA, RAC and Retail Motor Industry Federation have all joined with Auto Express to put pressure on manufacturers to make public their technical service bulletins – the documents that detail the Read more »