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A new code of conduct is set to be launched this month by the Retail Motor Industry Federation, the association responsible for dealers and workshops. The scheme is set up to promote best practice and help to maintain standards for motorists, covering servicing and repairs. However, not everyone is impressed as there are already others operating similar controls, such as the AA, who argue that there are already too many in operation. AA technical specialist Vanessa Guyll said, ‘Multiple codes Read more »

Buying a used car from a dealer? Then you should be more aware of your rights according to the Office of Fair Trading, who have reported that the number of complaints against dealers, for faults that have come to light within the first 3 months, has increased by 18% during the first half of 2010. The Office of Fair Trading Direct received over 38,000 complaints and, as Michele Shambrook of the OFT pointed out, ‘Most of the faults that come to light are the dealer’s responsibility.’ Had a bad used car experience when purchased from a car dealer, please let me know? By Graham Hill

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• Second-hand car complaints soar (bbc.co.uk)

As the number one car finance blogger IN THE WORLD I will soon be launching a mission to make the important small print in contracts – BIG PRINT. As an example of what I mean I’m grateful to Auto Express. They highlighted the case of Zubin Morar who took out a Car Care Plan insurance policy to cover his tyres against accidental damage. Zubin from Middlesex has a BMW 530i and unfortunately hit a pothole in Read more »

As most of you know the mortgage and financial services industry are regulated by the Financial Services Authority (FSA), for the time being at least until the new structure, as announced by the Chancellor, takes over fully in 2012. Cases of fraud are dealt with by both the FSA and the Office of Fair Trading(OFT) in conjunction with the police. However, whilst the OFT keeps a watching brief over the activities of those Read more »

It would seem that the Office of Fair Trading (OFT) is about to clean up the act of used car dealers (fat chance). It will be issuing new guidelines later this year when consultations are completed on 12^th March. The action has been taken as a result of used car complaints topping the list of complaints received over the past 3 years by Consumer Direct, the Government’s independent advice service. In 2008 Read more »

In a recent case, exposed in What Car a lady experienced a sunroof leak in her 2 year old Mondeo. She made a claim on Ford under her warranty agreement but was told that water ingress was not covered by her 3 year warranty beyond the first year but they made an offer to cover 30% of the repair cost and the dealer was prepared to cut his labour rate. The suggestion from What Car was to push for a bigger Read more »

Well, it’s motor show time again and all the talk is about the new low emission cars. So it wasn’t surprising that at the same time Asda and Morrisons announced fuel cuts by up to 4 pence per litre which may spark a price war – we hope. It may therefore be wise to track the lowest prices closest to you which you can do by clicking on http://www.petrolprices.com/. The warning is not to get carried away and end up travelling miles to top up, spending more on the fuel you use than the amount you save on the top up.