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Over the years there have been many reports about claims management companies, otherwise known as ‘ambulance chasers’ allegedly paying off police, health staff and insurance staff for details of anyone involved in car accidents. They then contact the driver to see if he or his passengers suffered any personal injuries and offering to manage any claims, whether injuries were suffered or not.

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In extreme cases those involved in accidents have been ‘encouraged’ to make a personal injury claim after suggesting that a little bit of residual back pain could be whiplash. They also provide a management service including a hire car that is recharged to the insurance company.

You could often deal with these things much more efficiently yourself or via your broker than using the claims management company who have been known to recharge the insurance company with the cost of renting a BMW and providing a Citroen C1 (that’s nothing like a BMW).

The latest occurrence of this crime was a crooked staff member working for AVIVA Insurance who passed on details of accident claims to claims management companies. Drivers started getting calls from several claims management companies offering their services – free of charge following an accident.

They would say that they would look after the whole of the accident claim on your behalf. One gentleman had a simple bang into his neighbour’s car which was settled immediately, he then had up to 5 calls a day from accident management companies offering legal advice to cover his ‘injury claim’ when there clearly wasn’t one.

The AVIVA employee has been sacked and an investigation is being carried out by the police and AVIVA have confirmed that no personal or medical data has been passed on and apologised. Their advice, which is the same as mine if phoned, is simply say the claim has been settled and hang up.

They are charlatans trying to make a quick buck whilst increasing all our premiums. I’m sure, whilst greed exists, we haven’t heard the last of this type of crime. Just don’t get into a conversation whenever they call. By Graham Hill

Here’s an interesting piece of information if you are a young driver or you know someone who is a young driver looking to reduce their ridiculous insurance costs. Auto Express found a way for young drivers to shave hundreds of pounds off their insurance cost by switching to a provider that takes the years of having a provisional licence into Read more »

Apparently you could get free new cars from Vauxhall until recently provided you were a driving school and you ran a fleet of 3,500 vehicles. This astonishing fact has only just come to light as a result of Vauxhall refusing to provide free of charge cars any longer to BSM and telling them that they will now have to pay. Cars were provided on a 6 month turnaround so Vauxhall were providing 7,000 cars a year for free. BSM is owned by Aviva, formally Norwich Union, who now face costs of millions of pounds – time to sell shares? By Graham Hill

Whilst the city shakes to the after effects of the Lloyds TSB/HBOS takeover no one has yet mentioned the effect on the car leasing industry as the new company will not only result in control of the mortgage industry but it will also give domination over the car leasing industry. In May 2006 HBOS took total control of Lex Vehicle Leasing (LVL) by buying out the 50% shareholding owned by Aviva. This gave HBOS Read more »