Survey Reveals Best Car Insurers & Breakdown Services

Thursday, 8. August 2019

Auto Express have carried out some surveys amongst their readers into satisfaction levels achieved by Insurance Companies and Breakdown Services.

The winner of the insurance top place was a surprise to me, is not available on the comparison sites but has won for the fourth time in a row. The top breakdown service was also a surprise to me but as the report shows it’s the 7^th year in a row for this one.

To see the full survey buy a copy of Auto Express or look it up online. The insurance survey asked 7 questions:

Ease of purchase (web & phone)

Telephone experience when making a claim

Keeping you informed when claim is being assessed

Speed to settle a claim

Friendliness and helpfulness during claim

Value for money

Overall satisfaction with claim process

The top 5 insurers were as follows:

The National Farmers Union Mutual (NFU Mutual) – available to everyone
RIAS (up 9 places)
Privilege (Part of Direct Line)
LV= (Formerly Liverpool Victoria)
Quote Me Happy.Com (Budget arm of Aviva)

I would add one to avoid – Zurich which didn’t even appear in the top 50. They refused a payout when I made a claim and it took two and a half years to finally get the Financial Ombudsman to find in my favour after an adjudicator had constantly told them to pay out – avoid like the plague!

Moving on to the top breakdown services. There are 190,000 breakdowns each year according to Highways England so seen as a must have for most motorists. Auto Express listed 25 top providers which you can see in the full report but for your information, I’ve shown the top 5. First of all the list of questions asked:

Ease of purchase

Keeping you informed

Speed of recovery

Ability to fix the fault

Friendliness and helpfulness

General presentation

Value for money

The top 5 breakdown services were as follows: