How To Resolve Disputes With Dealers
Thursday, 15. November 2018
My previous blog was entitled Is The Consumer Rights Act Fit For Purpose? I give a typical example of how consumers are being ripped off by dealers not willing to honour their legal obligations. I also give a number of actions that customers can take that will help them to get a result.
After a lot of research, I have come across what I believe is a better solution. The RAC has a legal insurance policy called Legal Care Plus. It covers much more than a normal legal cover extension on the average car insurance policy.
The important cover is:
Motor Vehicle Consumer Disputes
RAC will cover up to £5,000 in legal costs following a breach of an agreement relating to the sale, purchase, hire or servicing of a motor vehicle.
I spoke to a representative who confirmed that this would cover warranty disputes as a result of the vehicle being faulty. In addition, it covers legal costs and expenses for uninsured loss recovery, for example, loss of earnings to the tune of £100,000. Where you have an accident that was not your fault you can also recover your excess.
Along with other cover, the policy looks really good to me. And the cost? Just £15 per annum. Always take professional advice before taking out an insurance product. By Graham Hill
