The Auto Renew Insurance Con – Call For Action!

Friday, 26. February 2016

Having just renewed my insurance I have first hand experienced of the way that crooked insurance companies are trying it on through the ‘auto renew’ con. I had the paperwork through explaining that they had researched the market on my behalf in order to achieve the best possible rate which in fact increased my premium by a third.

But by expressing the new premium in monthly terms on the face of it the figure could have easily been overlooked and being lazy I could have continued on with the same insurer. But having checked the previous year’s premium I was staggered and immediately jumped on comaparethemarket.com (free cinema ticket every week for a year – there’s my dates off match.com sorted for the next year).

When I saw the premiums I was staggered. I was about 40 quotes down the list before the premiums were anything close to the quote from my existing insurer. In fact the quote I went for with the RAC was about £100 a year less than the premium I paid last year. I had a similar experience with Mcafee for my computer protection insurance. I paid the Argos shop £19.99 for one year’s protection last year.

When it came up for renewal they were going to hit my credit card to the tune of £89.99. When I phoned to say I didn’t want it they said they would reduce it to £45.99. After checking with Argos I told the lady to shove it. I believe that if you sign up to auto renew a policy of any kind, if the premium increases by more than say 5% for whatever reason it should be clearly explained and you have to opt in rather than opt out. Rant over! By Graham Hill

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Increase In Points & Fines For Those Driving Whilst Using A Mobile Phone

Thursday, 25. February 2016

If you are one of those who uses a mobile phone whilst driving without a Bluetooth hands free kit be prepared for extra points on your licence and an increased fine if you get caught.

New proposals from the Department for Transport (DfT) will increase the number of points to 4 which means that under the totting up rules if you get caught 3 times you will automatically lose your licence, previously you had to be caught 4 times.

After seeing an increase in accidents involving drivers using mobile phones whilst driving the Government has decided to take action. Not only will the points increase to 4 but the fixed penalty fines will increase to £150 from £100. HGV drivers will see their points increase to 6 if caught using a mobile phone whilst driving.

Most new cars come with Bluetooth so yet another reason why motorists should lease their cars – well what did you expect me to say? By Graham Hill

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Emissions Testing To Be Tightened Even Further By EU

Thursday, 25. February 2016

The EU Commission had already made it clear that emission testing would be tightened up from 2017 but they have now announced that they will be going several steps further. As a result of growing mistrust of the emissions testing procedures which were to reflect real life motoring conditions by 2017 the Commission has announced a number of additional rules.

First of all, instead of randomly selecting cars off production lines to test they will in future be selected from cars that are already on sale as well as cars from production lines. Recalls will be issued if cars are found to emit different levels of regulated emissions than those suggested by the manufacturer. Financial ties between European test centres and the manufacturers will be cut (I didn’t know there were any), thus making the system fairer.

It seemed that testing could be carried out in any country within the EU in the past for it to be accepted across the EU. So manufacturers were having cars tested at centres where they knew controls were more lax. This is being address with greater controls being imposed upon the test centres.

The Commission is also applying for additional powers to suspend, restrict or withdraw the number of services that a test centre can offer if it is performing at a less than acceptable level. The Commission is also pushing for access to new car ‘software protocols’ and the ability to restrict the use of such devices as the ‘defeat device’ used by VW. I’d have thought these sorts of devices should be banned rather than just restricted!

Whilst it seemed to be a move in the right direction there were some observers who believed the new rules still ‘lacked teeth’. In a damning statement Greg Archer, green vehicles director at campaign group Transport & Environment said, ‘Without the threat of future EU sanctions, it will be  mission impossible to break the strong bond between national regulators and their car makers that has protected the industry but at the cost of higher emissions.’

And I thought I was outspoken! The EU Parliament is now considering the proposals ahead of a debate and vote. If approved the new rules will come into force immediately = as if that could happen! Ridiculous! By Graham Hill

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Graham Hill’s Euro 6 Masterclass

Monday, 15. February 2016

This week, following the VW emissions debacle, I’m going to give you a master class in understanding the new Euro 6 legislation and the effect on both petrol and diesel engines along with some relevant information that I hope you will find of use.
It’s not as boring as you might think because there has been a major change to the driver maintenance of diesel cars that you might like to consider before choosing diesel for your next car. I won’t go through the whole of the European Emission standards since they were introduced in July 1992 but I’ll touch on a couple of relevant points before bringing you bang up to date and reveal a couple of things you may not know about.
When Euro 1 was introduced it was really set up to provide drivers with information about the emissions from their new cars. Whilst limits were set for just a few of the exhaust emissions, CO2, Hydrocarbons (HC) + Nitrogen Oxides (NOx) and Particulate Matter (soot) they were more advisory rather than enforceable.
At the time there was a lot of discussion going on around CO2 and the effect on the environment but more important on the atmosphere, remember the discussions about the holes in the ozone layer? So as each new standard was introduced by the EU they changed from being advisory to statutory and more emissions became regulated. Testing standards were introduced and standard test conditions were introduced to laboratory standards.
Cars tested are not, as some believe and reported on recently, selected by the manufacturer and passed over for testing. Test cars are normal cars randomly selected from the production line and tested whilst being witnessed by Government agencies. In every case there has to be consistency. The environment is very carefully controlled.
The temperature, fluid levels and even tyre pressures are all set. This is about to change in 2017, something I don’t agree with, when they carry out measurements on the road instead of in the lab using portable measuring equipment. This will be known as Real World Driving Emissions (RDE). Really? what the hell is ‘real world’?
Its the same argument over fuel consumption figures. I can drive my car down the same stretch of road 3 days running and return three different MPG’s. Stick my son behind the wheel and you’ll return different readings again. In my opinion there is no such thing and once a car is out on the open road all sorts of dodgy things can be done to ‘fool’ the test equipment.
Anyway, back to Euro 6 which came into force in September 2015. This set the standard for petrol and diesel engine measurements and set emission limits. The limits are set for CO2, along with NOx (the gas that VW was misrepresenting), Carbon Monoxide (CO), Hydrocarbons (THC and NMHC) and finally Particulate Matter that is particular to Diesel (get it – sorry about that).
Whilst CO2 has always been the main concern of environmentalists and Governments around the world NOx has come to the fore with links to lung conditions and even premature death. These links are always debatable but assuming that the data is accurate the problem was already being dealt with by the EU with the introduction of Euro 6. The Euro 1 level of NOx was 780mg/km for diesel engines and 480mg/km for petrol.
Euro 5 saw diesel levels drop to 180mg/km, a huge drop and Euro 6 dropped the level in diesels to 80mg/km compared to 60mg/km for petrol – virtually the same. But in order to achieve this result in diesel cars an additive needs to be added to the diesel, something I’ll come onto in a moment.
There are two questions arising. Are diesels being unfairly demonised and as a driver should you be selecting petrol or diesel for your next car? Fuel consumption is still a big deciding factor for those covering high mileage but should it be such a deciding factor when most drivers are covering around 10,000 miles per annum?
Town mileage can in fact be more economical driving a petrol car compared to a diesel and with Ford working towards a petrol engine that will return 100mpg we may not be far away from the time when petrol cars are more frugal than diesel. But by then the environmentalists will complain that petrol engines always have and always will kick out more CO2’s than diesel. So what should you consider and what has Euro 6 changed?
First of all diesel’s spew out particulates, soot to you and I. However, these are captured by a particulate filter fitted into the exhaust system. However, the particulates are captured in the filter which then needs to be maintained to prevent blockage which will result in lost performance and ultimately the replacement of the filter which can cost up to £2,000.
In order to ‘clean’ out the filter you need to drive the car at more than 50mph for more than 15 minutes every month (see the manufacturer’s handbook). This creates a chemical action that effectively burns off the soot but for some who only drive locally this can be a bit of a chore. There is also the driving style when driving a diesel car. Even the latest cars suffer from a little turbo lag,
This means when pulling away from lights or out of a junction, you put your foot down on the accelerator and it takes a second to get the power into the wheels. You get used to it but it feels a bit weird if you have never driven a diesel before. Oh and a personal tip, always put a plastic glove on when filling up a diesel, in fact I always put two on as the smell seems to immediately absorb into your hand and stay with you for a week, even worse if you transfer onto the steering wheel. Petrol isn’t anywhere near as bad.
Another factor is cost. Generally diesel cars are more expensive than petrol to buy but when it comes to leasing diesels are in such high demand that the resale value ends up making diesel’s cheaper to lease than petrol so a bit of an advantage there. So what has Euro 6 done to make diesel’s less attractive? Well, in order to achieve the lower NOx emissions cars now require an additive called AdBlue.
In most cases the AdBlue reservoir is sufficient to last between services but as some drivers have found, depending on driving style and types of journey the reservoir needs to be topped up between services. Whilst you can buy AdBlue from anywhere that sells oil such as Halfords and is relatively cheap if misused or not topped up when the indicator light comes on you could be into some costly repairs or at best the engine not starting. So bear in mind if you are about to buy or lease a new diesel AdBlue is now something else to take into account.
Finally there seems to be a tide of hate spreading across the country against diesels. Boris has started the ball rolling by saying that any pre-Euro 6 cars will have to pay an extra tenner to enter what is known as the Ultra Low Emission Zone in London. Some councils have already started to charge extra for parking permits if you drive a diesel. Islington Council in London is set to introduce a surcharge of £96 for anyone with a diesel car from April and they don’t seem to be differentiating between Euro 6 and pre-Euro 6. Totally unfair!
So there you have it, you can now make an educated decision between petrol and diesel. The only other thing I haven’t mentioned is Benefit In Kind tax if you run a car through a limited company. The chancellor had planned to eliminate the 3% loading on diesel cars but following the emissions issues with VW he took the ill informed decision to retain it. By Graham Hill

 

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Driver In A Quandry Over Diesel Particulate Filter

Wednesday, 27. January 2016

Here’s an interesting story which presents a problem for which I don’t have an obvious solution. Justin Byrd has a diesel Nissan X-Trail. Whilst driving it a while ago a light illuminated on his dashboard indicating that he had a problem with his diesel particulate filter (DPF).
Now if you don’t know how a DPF works, it is part of the exhaust system and filters out particulates (soot) from the engine’s diesel emissions. In order for the filter to function properly you should run the engine at over 50mph for at least 15 minutes every month. This doesn’t ‘blast’ out the particulates, that would be pointless as you would just be dispersing into the atmosphere the soot that you filtered out in the first place.
Actually, by sustained running of the car at over 50mph the filter heats up causing a chemical reaction within the filter which effectively turns the soot into a non-toxic gas leaving the atmosphere relatively clean. Unfortunately if you don’t run up the engine, as explained, the filter will clog and will eventually need replacing as Justin Byrd found out to his horror.
After taking the car to his local Nissan dealer he was told that he shouldn’t drive the car as he would only cause further damage. After attempting to force regenerate the DPF the garage told Mr Byrd that he had no choice but to replace the DPF at a cost of £1,240. He decided to get a second opinion from another local but non-franchised garage.
They said he needed to run the car in 4th gear on the motorway and the blockage would disappear. He took the car for a spin then booked it into the garage who also took the car for a sustained drive following which the blockage disappeared and the warning light extinguished. As far as the garage was concerned the dealership had been conning John but the dealer, along with Nissan, suggested that the test equipment showed clearly that the particulate filter was no longer functioning and needed replacing. So here’s the thing, supposing the car was still under warranty.
By not replacing the particulate filter as recommended by the dealer would he now have breached the warranty terms? I know I bang on about the Sale of Goods Act (now the Consumer Rights Act) giving you more power than the manufacturer’s warranty but would he now be exposed if the engine failed.
I would suggest that if that were to happen he would have a claim against the garage that suggested he simply needed to give the car some welly! But it certainly raises an interesting point, where do you stand if the dealer, the manufacturer and their test equipment says one thing but another qualified engineer says something different. Think I need a lie down to ponder that one! By Graham Hill

 

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Big Fines If Companies Don’t Conform To Consumer Rights Regulations

Wednesday, 27. January 2016

Now here’s a bit of information you should be aware of if you provide goods or services to consumers. Some rather swish rules came into force in 2013 called (deep breath) The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
In the regulations, which have now been incorporated into the Consumer Rights Act 2015, they state that you must make a copy of your complaints procedure available to customers or you could be fined up to £5,000 and/or face prosecution.
If you weren’t aware of this you probably aren’t aware of your other responsibilities under these regulations so I would suggest that you check them out. Would a customer be able to return goods or not pay for services received because you didn’t conform to the act? Maybe, maybe not but I would certainly not want to be the one to put it to the test. By Graham Hill

 

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Will VW Survive The Emissions Debacle?

Wednesday, 27. January 2016

We all knew that VW would be eased somewhat off the hook if another manufacturer was found to be fiddling with emissions but is it getting too late? The Americans are hell bent, it would seem, on bringing down VW whilst electing the most bizarre human being on the planet as its president.
Is it just me fixated on his amazing hair art every time he appears on the TV, trying to work out where it starts and where it finishes? Just me then! But with Renault coming to the rescue is it all too late? The chances are that VW will survive, not without a lot of pain but as the biggest manufacturer in the world it is highly unlikely that the company will collapse.
In fact if they continue heavily discounting cars whilst producing some of the best on the road (emissions aside) I can see them growing even bigger. So what has happened at Renault? Well so far they have recalled 15,000 cars because of ’emission inconsistencies’ in order to have them checked.
It is said that there is a difference between test rig readings and real life readings – what a surprise. But this isn’t down to a deliberate attempt to fool the testing equipment as was the case with VW. A question was raised with regard to Peugeot Citroen and why they didn’t seem to have the same problems? The answer was in the technology. Renault uses a somewhat dated and cheaper method of reducing NOx by using what they refer to as an NOx absorber or NOx trap.
It captures Nitrogen Dioxide and burns it as opposed to the Peugeot Citroen method called Selective Catalytic Reduction (SCR). Whilst Renault is using the new method on its trucks it is yet to move across with its cars. The old method is cheaper and easier to fit but also makes the car less efficient and can lead to variations in emissions. I can’t see much happening to Renault as a result, especially as they are already in the throes of moving across to the better and more stable method anyway.
It also means that VW are still hanging out to dry! Incidentally the EU is working flat out (yer right) to come up with a new emissions testing regime which will closer reflect ‘normal’ driving conditions – whatever they are! By Graham Hill

 

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Do We Need A New Scrappage Scheme?

Friday, 11. December 2015

We seem to be having a week of environmental issues! MP’s have prepared a new clean air report for consideration by the Government. In it they recommend that a new scrappage scheme be introduced for diesels and vehicle excise duty (car tax) should be based on nitrogen oxides as well as CO2 and not just CO2 as it is at the moment.

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The report was presented to the Chancellor before his Autumn Statement by the Environmental Audit Committee in a hope that he would take note and encourage people out of ‘polluting diesels’. The chairman of the committee, Huw Irranca-Davies, urged the Chancellor to strike a better balance, he went on to say ‘A National scrappage scheme could provide a shortcut to cleaning up the air in our cities.’

Whilst the Chancellor only retained the 3% benefit in kind loading on diesels in the Autumn Statement that’s not to say that more won’t be done in next year’s budget. My own view is that whilst we should focus on the environment we should stop all this knee jerk reaction, the like of which we’ve seen following the VW debacle.

They did it with pay day lenders which has ended up taking out competition and increasing the use of illegal money lenders and by extending the rules into the whole of the consumer finance industry, to an unnecessary degree, they could end up pushing us back into recession.

Things may look good for the Chancellor at the moment but will it still look quite so rosy in a year’s time when ‘affordability tests’ become the focus of attention by the PPI lawyers? By Graham Hill

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The Next Frightening Step To Meeting Emission Targets?

Friday, 11. December 2015

2 years ago I reported on some comments made by an environmental and technical expert who said that European targets for emissions were not only becoming difficult to meet but impossible to meet.

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He explained that an internal combustion engine burns fossil fuel which has the negative effect of emitting undesirable gasses and particles that pollute the air. That is a fact that can’t be changed. The objectives to continually reduce the gasses is fine and very environmentally friendly but technology and additives can only go so far before the targets are impossible to meet.

We all know that the harder we drive our cars the higher the amount of fuel we use. We may get from A to B quicker but we use much more fuel in doing so and it goes without saying the more fuel we use the more gas we emit from the exhaust. So as we reach the limit of gas reduction is the next step a control on the way we drive.

The only measure used at the moment is CO2 but will NOx enter the equation following the VW debacle? And by halving the NOx emissions target (Euro VI diesel engines) have we created an impossible task for the manufacturers? As we know fuel consumption figures are shown using different driving conditions, urban, extra urban and combined.

They may not exactly reflect actual driving conditions but we have three, often very different figures so why do we have just one CO2 emission figure as well as other singular gas emission figures when clearly they must differ from 10mph to 100mph? It was clear, even 2 years ago when I expressed my opinion on this subject that some creativity would have to enter the equation if targets were to be met.

However, I didn’t expect that creativity to extend to out and out deception. And whilst there wasn’t a murmur when the new Euro VI emissions came into effect on the first of September, following the VW debacle many manufacturers have announced that they are struggling to meet the Euro VI targets – strange that isn’t it? So what next? Will we see driving style and speed controls?

Limits on motorways dropped to 60mph and a drop from 30 to 20 around town? Or maybe cameras that can measure acceleration away from lights to stop drivers from pretending to be Lewis Hamilton? All very worrying for us petrol heads! By Graham Hill

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Are Roads More Dangerous As A Result Of Ditched Safety Targets

Thursday, 19. November 2015

Are our roads safe enough? Safety organisations and fleet operators think not and are calling for a re-introduction of safety targets called ‘road safety reduction targets. They were first introduced in 1987 but were axed by the Government in 2010.

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The targets were believed to have helped to reduce road deaths and serious injuries on the road each year. Whilst the targets were discontinued in 2010 the road safety community believe that we are now missing a vital component in the tools that make roads safer.

Trade journal, Fleet News, along with the ACFO and the BVRLA have joined forces to try to convince the Government that they need to re-introduce the targets. However, the DfT have said, ‘Britain continues to have some of the safest roads in the world, but every death is a tragedy and we are determined to do more.’

He went on to explain, ‘We are making sure we have the right legal, education and investment frameworks in place to make our roads safer. We have already introduced new laws, given the police tougher powers to tackle dangerous driving and are investing billions to improve the conditions of our road network.

Local authorities are best placed to decide how to use these frameworks to make their roads safer, rather than having centralised national targets.’ Richard Owen, Road Safety Analysis operations director, pointed out that the current Government was opposed to use targets to dictate policy. He said, ‘An example of this is hospital waiting times. This was forcing hospitals to meet numbers and it was having a detrimental impact on patient care.’

However, UK safety bodies believe that targets do make a difference. There is a wider EU target to reduce road fatalities by 50% by 2020, but a lack of clear UK targets takes away focus and sends a message that road safety is not a priority. The DfT’s Reported Road Casualties In Great Britain Annual Report 2014 shows that 1,775 people died on the roads (a 4% increase on the year before). A further 22,807 were seriously injured (a 5% increase).

Casualties of all severities rose to 194,477 in Great Britain in 2014, an increase of 6% over 2013, interrupting a steady downward trend since 1997. Pedestrians and bike riders bore the brunt of the increase. Pedestrian deaths increased by 446, an increase of 12%, accounting for three quarters of the overall rise in fatalities. Serious injuries to cyclists rose by 8% to 3,401continuing a long term trend that has been ongoing since 2004.

In response to the figures Julie Townsend, deputy chief executive at safety charity Brake commented, ‘We should be under no illusions as to the seriousness of these figures’. Brake join forces with the RAC Foundation and the Institute of Advanced Motorists in calling for the re-introduction of Safety Targets. I find myself agreeing. By Graham Hill

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