Ford Leads Fight Back To Diesel

Thursday, 22. March 2018

Roelant De Waard, Ford Vice President of Europe, announced at the Geneva Motor Show that Ford is to continue its diesel push. Something that must have surprised a few. In the UK Ford’s combined car and commercial vehicle sales in February made it the lead manufacturer with its highest vehicle sales for the month of February since 2004.

 

Roelant explained, ‘We wouldn’t find it the right decision to move away from diesel because it’s best for CO2, we’ve got NOx under control, it’s better economy wise, it has cheaper operating costs and it’s therefore, by far the most efficient choice. We’re basically putting it back on the map and allowing it to be the powertrain of choice for us.’

 

Their new Edge SUV is planned to have an 8-speed auto later this year and with an already fuel efficient engine, it is planned to have an even more environmentally friendly engine as it’s planned to be Euro 6.2 compliant. From an NOx point of view, it will be comparable with a petrol engine but with lower CO2 emissions.

 

With the further planned downsizing of diesel engines from 2.0l to 1.5l the fuel efficiency will continue to improve. So will this change of heart by the UK’s leading car manufacturer bring diesel back into focus? Personally, I think it will and certainly may convince the Government that we need clearer direction rather than the petrol, diesel flip flopping!

 

Seems like I’m having a week of moaning and talking about the environment – it wasn’t planned like that. By Graham Hill

 

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Major Setback For Driverless Cars

Thursday, 22. March 2018

You may have read the sad story last weekend about the accident that took place in Arizona when a lady was killed by an autonomous Uber car. traveling at 40 miles per hour when it hit her whilst crossing the road with her bike. The car, an XC90, modified for driverless travel and operated by Uber, had a backup driver behind the wheel.

 

There were no passengers in the car and investigations are underway but the accident has certainly caused US States, the Government and operators to re-think the potential dangers. Arizona chose to impose very few regulations on autonomous cars in order to attract operators away from neighbouring California which attracted a lot of operators and developers but imposed tough regulations.

 

As a result, it now looks like the US Government will step in and create countrywide regulations that will overrule individual states. It has also caused many operators in both the States and around the rest of the world to review their safety systems and ask whether the drop in regulations in Arizona and other states has caused development in some developers to drop safety down the list of priorities.

 

The real worry for many is that there was a driver at the controls of the car that had the accident, acting as backup, and still an accident happened. Was the driver locked out of the controls at the time of the accident? The eyes of the world are now on the findings of the investigation. Much depends on what is uncovered as to how soon we will get to see autonomous vehicles on the road.

 

And if I may make a final point, I don’t see the benefit of a driverless car if it still needs a driver – just putting it out there. By Graham Hill

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Buying A Stolen Car – Strong Advice

Thursday, 22. March 2018

Over the past 3 years car thefts are up by 30%. In the past the cars were stolen by joyriders or in the case of prestige cars, stolen to order, stuffed into a container and on its way to India or South Africa within 24 hours of being stolen.

But these days there is a higher likelihood that cars will be stolen to sell on to unsuspecting buyers after changing its identity. As 50% of stolen cars are never recovered and with only a small proportion being shipped abroad you have to be on your guard if you are buying a car privately.

If you buy from a dealer and the car was found to be stolen you will still lose the car but you have much greater legal protection. But if you buy the car privately and the car is discovered to be stolen you could lose the car and the money you paid for it.

But even worse you could be arrested for handling stolen goods. To add to the pain it’s highly unlikely that your insurer will pay out if you make a claim. Andy Barrs, head of Police Liason at TRACKER, has some suggestions as to how you can protect yourself.

When inspecting the car check to see if new registration plates have been fitted and if they have ask why? Thieves may be trying to disguise its identity. Make sure that both sets of keys are present and working as this could also indicate that the car is stolen.

Check the Vehicle Identification Number (VIN) for visible signs of alteration. Also, go to the GOV.UK ‘check you’re not buying a stolen vehicle’ website for valuable advice. An HPI check records mileage so if a car has been cloned you may see a discrepancy in mileage records. Take care there’s a thief about as they say! By Graham Hill

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Buying A Car Still On Finance

Friday, 9. March 2018

One of my biggest gripes in life is the misinformation that is readily available on the Internet with the owners of the websites, on which the information appears, taking no responsibility whatsoever. Top of the list is Google along with other search engines who rank search results by their economic contribution to their coffers rather than accuracy or even the chronological sequence of posting.

 

People are relying on the accuracy of the results to make decisions and could end up heavily out of pocket because the advice is either inaccurate or out of date.Other sites such as themoneysavingexpert.com allow anyone to comment on their blog, something that has filled their blog with data and links, enabling its owner, Martin Lewis, to  sell the company for £87 million but taking no responsibility for the accuracy of the information imparted, often by people with as much legal knowledge as my sister’s Old English sheepdog, called Izzie by the way and as daft as a doughnut!

 

A question raised by a firm of lawyers who advise dealers on their legal rights, when in a dispute against a customer, caused me to raise the issue again because a member of their client base asked what would happen if the dealer bought a car having checked that the car wasn’t on finance on HPI. He sold the car and checked HPI again, each time the report showed that it was clear of credit.

 

3 months later the dealer received a demand from the solicitors of a finance company that claim to have outstanding finance on the car to the tune of £20,000. Having checked HPI, which showed that the car was clear of finance, the dealer claims that title has passed and certainly, as an ‘innocent buyer’ title has passed to the buyer of the car from the dealer. But thanks to a ruling by the House of Lords in 1975 (Moorgate Mercantile Company Limited vs Twitchings) as there is no legal obligation on the part of the finance company to record finance details on HPI, the fact that the finance company forgot to record the car on HPI is irrelevant.

 

But here’s the twist. Whilst the finance company can apply to the dealer to get his money back, what if they are unaware of the dealer’s involvement? Some will buy to order so let’s say you are looking for a Ford Focus in a particular colour etc. and your local dealer says he’ll look out for a car for you. He finds one privately for sale, buys it, has a service on it, valets it then has a new MOT on it then sells it to you for a nice little profit, he may well not let the DVLA know that he had ownership of the car.

 

Or supposing the dealership went bust in the meantime, either way the solicitor is directed to you and you receive a demand for the outstanding finance or hand the car back. That is in fact illegal as long as you were told by the seller that the car was free of finance you are now the legal owner. However, I have seen numerous posts on various blogs blaming the innocent buyer and suggesting that he should hand the car over and pursue the person he bought the car from.

 

This is wrong and I recall reading about an Audi A4 owner who handed his car over to the finance company, having followed the advice on one of the blogs by a complete donkey, or it could have been Izzie. Trouble is if you voluntarily hand over the keys you are highly unlikely to get the car back. Never ever hand over the keys to your car to anyone calling at your door, tell them to put their demands in writing.

 

In the case illustrated above I have total sympathy with the dealer, what’s he supposed to do, contact every lender in the land and ask if they have finance on the car? And if you are an innocent buyer you shouldn’t be misled by posts on blogs accusing you of being an idiot if you bought a car that was still on finance.

 

It’s about time that the Government stepped in and forced every lender to record their financial interest in a car via the DVLA – it wouldn’t be rocket science. By Graham Hill

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Something You May Not Have Known About Drink Driving

Thursday, 1. March 2018

Did you know that the police can issue a ‘marker’ on the cars registered to drivers who have previously been disqualified for drink driving? No, I didn’t either but they can and in some counties they do. But it depends upon the force.

 

The idea is to flag up drivers wh have offended once and keep an eye on them. Research has shown that 12% of those banned for drink driving re-offend, rising to 30% of high-risk offenders caught at more than twice the legal limit. I would caveat that by saying that those % figures apply to those who are caught, with so few traffic cops on the road now I would suggest that the figure is probably higher.

 

This process doesn’t just apply to drink driving, it can apply to any offender suspected of possible re-offending. The police attache a ‘digital marker’ to the offender’s vehicles. Automatic Number Plate Recognition (APNR) cameras can then alert police to the driver’s status to help them better target known offenders.

 

However, Auto Express found out that only a handful of police forces take advantage of this facility and digitally mark vehicles. Cheshire police have 1,041 active markers which create an intelligence slide for every disqualified motorist containing personal details and any vehicle registered to them at the time of disqualification.

 

In Cheshire, between 2010 and 2016 57% of all banned drivers lost their licence as a result of drink driving. Merseyside police has a policy that markers will be attached once a driver is convicted and/or disqualified from driving. At the other extreme, the Met and City of London Police are two of the forces that admit to not using intelligence markers.

 

The Met subsequently clarified, when asked, that they would do so if there was ‘credible evidence’ that someone was driving while disqualified. West Yorkshire, in the meantime, said that they felt the attachment of intelligent markers to all drink drivers was neither ‘justified or proportionate.’ Although they admitted to having 80 live Markers.

 

Well, you learn something every day! Hope I provided that something for you today. By Graham Hill

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More Clarity Needed Regarding Diesel Emissions

Thursday, 1. March 2018

It was disappointing to see overall new car sales dropping to 2.54 million registrations, a drop of 5.7%, in 2017. Some put the drop down to confusion over the true benefits of PCP finance, real or perceived, and the way that PCP’s have been sold – accounting for around a million new car registrations in 2016 but dropping monthly.
My view is that there are concerns amongst buyers over the way that PCP’s are being ‘pushed’ onto customers with suggestions of miss-selling and profiteering from unnecessary add-on products, resulting in buyers holding back for fear of walking into a showroom and being scammed.
Predictions, publicised in 2017, regarding the vulnerability of the lenders to drops in used car values that could lead to a collapse were unfounded, to the point of being ridiculous. If greater care had been taken over identifying how the product works, the true exposure of the lenders and careful scrutiny of the accounts of the major players they may not have come to the conclusions they did and spread even more fear amongst consumers.
More worrying for environmentalists, including me, is the swing to petrol from diesel. A bandwagon has started and is gaining momentum with the Government and local authorities jumping on and demonising diesel car drivers then using this unfounded critical view to unfairly ‘tax’ diesel drivers with congestion/environmental/parking charges.
There is very little to choose between the emissions of new diesel and petrol cars but we need more Government led clarity as to the true environmental damage caused by each engine for consumers to make properly evaluated decisions. This investigation is urgent as we have already seen an increase in CO2 emissions of new cars registered in 2017 from 120.1 g/km in 2016 to 121 g/km assumed to be the fault of petrol engines, this being the first increase in CO2 emissions since recording began 20 years ago.
How long will it be before we see headlines predicting doom and gloom as a result of holes re-appearing in the ozone layer thanks to petrol cars? Finally, if we see a continued move to petrol we will use up more oil as fuel consumption is greater in a petrol car than a diesel equivalent, anything from 20% to 50% fewer miles per gallon out of the petrol engine.
We will also see a drop in diesel cost at the pumps as diesel is a by-product of petrol production. For information, a barrel of crude oil (42 gallons) produces 19-20 gallons of petrol and 12 gallons of distillate fuel, most of which is used as diesel fuel. It can be seen that if demand increases for petrol, firstly as a result of people switching over to petrol cars and secondly because more fuel is consumed per mile travelled, we will see more petrol being produced which could drop the price of diesel at the pumps to less than petrol.
As a result, more people on lower incomes would be encouraged to buy older, cost-saving, diesel cars – the very cars that the Government should be encouraging off the roads because they are environmentally unfriendly.
We need greater clarity Mrs May, Transport Secretary Chris Grayling and Environmental Secretary Michael Gove. By Graham Hill
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Warranty Woes Continue To Give Drivers Sleepless Nights

Friday, 23. February 2018

I read loads of motor magazines and just about every week, in at least one, I read complaints from drivers who have had a warranty claim turned down. The motor magazines try to help out, usually by contacting the dealer, manufacturer or warranty provider. Some warranty providers, realising that they are acting illegally, offer to settle the claim ‘as a gesture of goodwill’, which normally infuriates me because it isn’t a gesture of goodwill it’s a legal obligation.

 

That aside the advice from the dealer goes nowhere near far enough. Once they have challenged the warranty provider, and in the latest case I’ve seen, that is the RAC, and they refuse to settle the claim it seems to be game over. In the latest story, the buyer of a Mini took out a warranty on his 2010 Cooper D bought from an RAC approved dealer. 10 months later the timing chain snapped and caused serious damage to the engine.

 

The cost of a replacement engine varied between £4,000 and £7,000 which the driver assumed would be covered by his RAC Platinum Warranty but they rejected the claim arguing that the timing chain had reached the end of its ‘normal working life’. As a result of Auto Express’s intervention RAC warranties sent out an RAC engineer to inspect the car.

 

Unsurprisingly the engineer claimed that the driver should have noticed the problems with the chain prior to it snapping due to a ‘rattling type noise from the timing chain area of the engine’. The report also argued that ‘reasonable steps have not been taken to mitigate the loss’. The driver argued that he hadn’t heard any rattle or noise from the engine prior to the chain failure. The driver also explained that the car had been serviced twice since he bought the car so it had been properly maintained.

 

Despite the intervention of Auto Express the claim was still thrown out causing me to get very angry! First of all one has to ask if RAC warranties are worth having in the first place? Secondly, why did they not pursue a claim through the Financial Ombudsman Service as the warranty claim was not fit for purpose and the report, that should really have been independent, confused the issue.

 

The RAC refused the claim because the timing chain had ‘reached the end of its working life’. So why report that the driver should have heard the noise from the timing area of the engine, are they now saying that had he heard it and made a claim he would have been successful?

 

Then to confuse matters further they say that ‘reasonable steps have not been taken to mitigate the loss’. So are they saying that they would have paid out for a new timing chain but would not pay out for the engine because the driver should have stopped the car as soon as he was aware of a problem as a result of the noisy engine?

 

There was a very strong case to take to the Financial Ombudsman as well as a complaint to Trading Standards for breach of the Consumer Rights Act 2015. As the car had been recently serviced the engineer would have been the one to identify the noise from the engine, not the driver sitting in the soundproofed cabin.

 

To be honest I would also have made a claim to the EU Consumer Centre under the EU 2 year guarantee scheme. That normally sends anyone against whom the claim is made into a tailspin!

 

I applaud the efforts made by all the motor magazines but they really ought to be more aware of the remedies available. By Graham Hill

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Equal Rights Should Be Given To Cats!

Friday, 23. February 2018

I know you love a quirky, but serious, story. You may or not be aware that hitting a number of animals whilst driving must be reported to the police. However, the list doesn’t include cats which has upset a few cat owners according to a survey carried out by Carbuyer magazine.

 

As the law stands if you his a number of animals, including dogs, horses, cattle and sheep you must report the incident to the police but cats aren’t included. The Carbuyer study found that 59% of motorists were in favour of a law requiring you to report ‘cat incidents’ to the police.

 

The Labour Party have gone one step further in their calls for reform in domestic pet rules by making microchipping mandatory for cats and a new ruling that would require ‘motorists to report accidents where an animal has been injured’.

 

Animal rights campaigner, Mandy Lowe, sadly said that if the driver makes no attempt to locate the owner, or take the cat to a vet to be scanned for a microchip, the local authority’s waste disposal team will collect it and dispose of it. I’m not an animal person but that would make me sad if someone’s pet was killed and they didn’t know.

 

Figures from Highways England show that 320 dead cats were found on motorways and A roads over a 2 year period. More Pussy Power and fairness to cat owners is what I say! Can I say that? Hmmm better move on. By Graham Hill

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Could Bigger Dashboard Screens Lead To More Accidents?

Friday, 23. February 2018

Increased penalties imposed on those still talking and texting on handheld phones is meant to act as a deterrent in order to prevent drivers from being distracted. We all saw the harrowing scenes on the news when a lorry driver, whilst texting on his phone, careered into the back of a car in a traffic jam.

 

So it mystified me when car manufacturers started to change their sat nav and in-car controls from a twiddler on the steering wheel, or in the centre console, to touchscreen. In my opinion even more distracting than texting on your mobile.

 

Years ago all we had to look down at was the speedo and anything that flashed red, warning you to stop. Or if you were a bit of a boy or girl racer the rev. counter warning you before you sent your engine into the next county.

 

With this in mind, I was shocked to see South Korean tech firm Harman, now owned by Samsung, bring out something close to a cinema screen fitted into the dashboard of a Maserati in order to showcase their latest tech.

 

Within the screen, that stretched the length of the dashboard was a 12.3” digital instrument screen, a 12.4” curved portrait layout display at the bottom of the centre console, and a widescreen 28” QLED screen that can operate in ‘ultra-slim’ mode or extend upwards to show maps or – wait for it – streaming video!

 

Are they nuts? Whilst I can understand that they are showcasing what they are capable of doing this is hardly the way forward until we get to autonomous cars that will need something distracting to take away the boredom of not driving. But this tech was fitted into a standard(ish) car.

 

Harman explained that the Tech could be available for fitting into cars within 18 – 24 months ‘depending on the car maker’s needs.’ They also showcased a similar setup intended for city cars in a Mini. I’m all for building in latest tech for drivers and passengers but I feel they are going one step too far with this latest development. By Graham Hill

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Alloy Wheel Repairs Could Affect Your Warranty

Tuesday, 13. February 2018

It’s the bain of anyone’s life who takes out a contract hire or PCP agreement and hands the car back to the finance provider at the end of the contract. Alloy wheel scuffs and scrapes are not considered fair wear and tear by the finance companies. Drivers have to get the damage repaired before the car is returned – very annoying. Especially as the repairs can be quite expensive.

 

If you are like me and you live with scuffed alloys until the end of the agreement you are unlikely to experience warranty problems, relating to the wheels, if you have them smart repaired just before the car is returned. However, Colin Green from Maidstone in Kent did have a problem. It was a corrosion problem with one of the wheels on his Mercedes. Mercedes agreed that there was a fault and replaced the faulty wheel.

 

Around the same time, Colin found that two of his wheels were scuffed so having taken advice from Mercedes Warranty Team he was advised to have the repair work carried out by a Mercedes Star Partner, someone they approved to carry out repairs to their standard. Which is what he did. A few months later Colin noticed that two of his wheels were now showing the same signs of corrosion that the first wheel showed. He contacted the dealer.

 

This time they refused to replace the two wheels after asking where he had the car serviced. Having been told that he could use a Star Partner he had the car serviced by a Star Partner service agent. They said that as he hadn’t had the repairs and the service carried out by a main dealer he invalidated his warranty.

 

As usual this is totally wrong but after Auto Express stepped in Mercedes replaced the corroded wheels FOC as a ‘gesture of goodwill.’ More like they were legally obliged to!! But a lesson to those who like their car looking pristine and have scuffed alloys repaired immediately after it happened. Make sure you don’t breach the terms of your warranty as future claims could be rejected. And so my fight against crooked dealers continues. By Graham Hill

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