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There is an expression, be careful what you wish for. I’ll finish it by saying – because it might bite you on the bum. Many people complained about the Government dictated fuel consumption figures. I’ve discussed this on many occasions. The figures don’t reflect fuel consumption in the real world, whatever that is.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

The figures are measured in near perfect conditions using a rolling road in a temperature controlled room etc. But whilst the conditions don’t reflect what you would encounter in the centre of Brighton or any other city come to that nor do they reflect the conditions you would encounter on the M6, north of Birmingham on a Tuesday afternoon.

The point is that it is impossible to simply come up with a ‘real world’ fuel consumption figure. What Car may seem to think that it is possible and as a result publish ‘Real World’ combined fuel consumption figures but they are simply rubbish. I drove to Birmingham twice within a week. I felt that I was driving pretty much the same.

There was a small hold up around the M25 near Heathrow on one of the trips but other than that the traffic seemed pretty much the same and I was travelling at a pretty steady speed. The big difference was that on one trip the sun was shining and the conditions were dry, on the other it was hissing down. The result was 50.9 on the first trip and 44.1 on the second.

Now according to the handbook the combined fuel consumption should have been about 60mpg but I never expected to achieve that. What it enabled me to do was compare different cars knowing that one car would return a better fuel consumption than the other without knowing exactly how they would compare in the ‘Real World’.

So to my mind whilst the results are far from what I would expect to achieve, especially the way I drive, the Government figures make the most out of a bad situation. But here’s the crunch. In 2017 the EU is pushing for a new emissions test to be introduced. In addition to emissions the test will include fuel consumption checks which experts say will better reflect real world figures.

Now this may be great if you want what some would consider to be more accurate fuel consumption figures but the change to the way that cars are tested could show CO2 emission figures up to 30% higher increasing the benefit in kind tax for company car drivers by as much as 35% (no I’m not going daft it’s to do with the CO2 banding).

Car tax will also increase as will Class 1a NI contributions by employers. It is clear that the current testing system needed reviewing (currently the New European Driving Cycle – NEDC)  because, for example when testing the cars all fuel consuming gadgets are switched off, such as lights, air conditioning etc. and whilst 10% of the test time has the vehicle idling the figures don’t reflect the new stop/start technology. But with greater fuel consumption accuracy, as is expected with the introduction of the Worldwide Harmonised Light-duty Test Procedures (WLTP), comes the bite on the bum. You have been warned. By Graham Hill

As the new rules imposed upon consumers and small businesses via lenders by the new Financial Conduct Authority (FCA) start to take affect there is a worrying undercurrent starting to gather momentum. Earlier this year I was in a meeting with directors of one of the biggest lenders in the car finance industry.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

I asked what they believed the effect would be of the forthcoming FCA regulations and the rules that had started to filter through. Their response was, at the time, quite dismissive. They pointed out that they had been in the motor finance industry since 1959 and by now they actually knew how to underwrite a customer.

Whilst they weren’t prepared to share actual numbers with me they explained that the amount of delinquency was minimal (that’s the amount of defaults and arrears) and it was certainly manageable so the idea of a Government body telling them what they needed to look out for when underwriting a customer was frankly – ludicrous!

The idea that you needed to carry out some strange affordability tests and have copies of umpteen bills and proofs was simply several steps too far. We all had a bit of a laugh, a cup of tea and a chocolate Hob Nob before moving onto the next item for discussion.

Fast forward a couple of months and that same company is suddenly asking for more information, copies of tax returns, 3 months bank statements and a tree’s worth of paperwork to prove the person is who they say they are. So what has happened? Fines, that’s what has happened.

The lenders who are new to the rules of the FCA have been told that if they don’t tow the line they will be fined – and I mean FINED! Last year the FSA and FCA dished out £472 million in fines, even what many would consider to be minor breaches attracted fines measured in tens of thousands of pounds. So suddenly lenders have had a wake up call and who suffers?

Other than brokers like me, the customers – that’s you! Let me give you an unbelievable example, traditionally lawyers have been extremely low risk applicants as they generally operate as partners which means that all of their personal assets are on the line when taking out finance.

In a recent application, out of 5 partners 4 had houses worth over £1 million and not one had a mortgage, the fifth had a house worth £800,000 with a £200,000 mortgage on it. The company had been trading over 20 years and neither the company nor the partners had a blemish against them.

Perfect you would think. Ohhh no, we even had last 3 months bank statements available showing a balance never less than £70,000 but their year end is September so the last accounts to be completed were for September 2013, which had not been finalised so the last audited accounts available were 2012, too old for the lender, or should I say the FCA when testing for affordability.

The lender then wanted management accounts, which the company doesn’t run. As the senior partner pointed out, they make obscene amounts of money, as explained by their accountants once a quarter, so why would they need to know how much they spent on paper clips or stamps? So no accounts dated within the last 12 months and no management accounts – customer declined.

After appeal we managed an acceptance but with a much larger initial rental to which the customer said no – or words to that effect. The times are certainly changing and in my opinion – not for the better. But the real reason for writing this piece is to warn you if you are due to arrange finance for a new car.

First of all forget the fact that you have had finance before, many funders now ignore that totally, you will be treated as a brand new customer. Make sure that you prepare for finance as I explain in my book, Car Finance – A Simple Guide (available on Amazon), make sure that your last 3 months bank statements are looking good and if they don’t, wait till they do and make sure there are no returned (bounced cheques/direct debits) items on the statements, that would be a straight decline.

logo of FCA (Photo credit: Wikipedia)

Get a copy of your credit report and see what it says, make sure there are no mistakes on there, it is simple enough and that extra bit of preparation could be the difference between getting a car or not. Oh and use a proper broker that can make sure that he can help you along the process, you often only have one shot at finance so don’t let a bucket shop blow it for you. By Graham Hill

Auto Express have just published the results of their driver survey to end up with a top 150 cars as voted by the 50,073 car owners that took part in the survey. The top car manufacturer, up one place from last year was Skoda, who regained this position after losing out to Lexus last year. Not only were they voted top manufacturer they had the top three cars with the Yeti, Citigo and Superb.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

A truly excellent company, according to their customers. At position 2 was Jaguar, up a place from 3^rd last year. Ride and ease of driving scored highly with Jaguar owners. Reliability and running costs were not so good, enough to prevent them from taking number one place. 3^rd place was a new entrant, MG.

The revived badge was somewhat of a surprise. The MG6 was top of the pops for handling and a creditable 6^th place in the overall model chart. It shaped up well for running costs although fuel consumption wasn’t so good, servicing costs did well. With only two models on sale MG have done well. In 4^th place, dropping 3 from last years number one slot, is Lexus.

The score achieved this year is actually higher than last year but because of strong competition Lexus has been demoted to 4^th. Nothing has actually gone wrong for Lexus who are still number one for reliability and build quality. It was also number one for in-car tech and runner up for ease of driving.

Very low places for practicality (always a problem when you only produce 4Dr saloons) and high running costs dragged the prestige car down. This was surprising as Lexus have become synonymous with hybrid technology these days. Another newcomer stormed in at 5^th place, the Dacia brand.

However it is thought that this was due to very low expectations and the cars performing better than expected. Areas such as affordability and running costs helped the car up the rankings. But it wasn’t all about low costs as the cars came a creditable 3^rd for reliability and 4^th for practicality.

3^rd place for in-car tech probably had more to do with the fact that some items included as standard were not expected in a budget car. Time will tell but well done Dacia. In 6^th place was Porsche up from 13^th last year. Impressive improvements have pushed them up a deserved 7 places with a score that would have pushed them up to 3^rd last year.

High scores in performance and handling were obvious reasons why they did well but they also scored well in build quality putting them in 2^nd place. Running costs and practicality didn’t help the manufacturer although ease of driving and seat comfort scored highly. 7^th was Kia, staying in the same place as last year.

Kia cars are above average and scored well in all categories without excelling in any particular section. Consistent is the word to describe Kia. In car technology scored well as did running costs helped more by servicing costs than fuel consumption. Performance and ease of driving scored not so well and prevented Kia from doing any better.

At 8^th was Mazda, down from 4^th place last year. Generally the drivers of Mazdas are no less happy than last year, it’s just that other manufacturers have improved pushing the bar higher. Running costs were a little disappointing but there were no major deficiencies, the report should read, not a bad effort but could do better.

Mercedes dropped from 5^th to 9^th but still managed to see off its main German rivals. The results reflected a general satisfaction although owners were not exactly blown away. Ease of driving and build quality helped it past BMW. Running costs scored badly as did practicality. Finally at 10^th place was BMW, up from 15^th.

Good scores for performance and handling contributed to the improved position and with the 5 Series considered to be the best executive saloon the 10^th place wasn’t surprising. For the positions of all 33 manufacturers please refer to Auto Express Driver Power results. By Graham Hill

I have never had a particularly high opinion of insurance companies, not helped by the refusal of Zurich, probably the most crooked insurance company that I have ever encountered, not paying out on a perfectly valid claim when I accidentally spilled a bottle of Lucozade into my laptop computer.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

They conveniently retained no copy of the original conversation that I had with the claims person, then produced a scrappy piece of handwritten paper considered to be a ‘transcript’ of our conversation which was a complete fabrication and actually a disgrace and fraudulent in itself.

This didn’t compare well to the transcript provided by Saga of the conversations I had when I took out my policy. The transcript was independently created, word by word, by an outside agency and the script went on for many pages. I was accused of fraud in the most ridiculous of fashions. I complained to the Financial Ombudsman service.

In the first instance an adjudicator reviews the case and gives an interim decision. This is not legally binding but gives an indication as to what the Ombudsman would conclude. On two separate occasions the adjudicator found in my favour and twice the crooked Zurich refused to accept the obvious conclusion reached by the adjudicator.

Finally after two and a half years, yes I said two and a half years the Financial Ombudsman was able to review my case and immediately found in my favour, instructing Zurich to remove all references to fraud or any other references to ill doing on my part from all files. To pay for the replacement of my damaged laptop and compensation along with interest.

Whilst, in my opinion, Zurich are the worst insurance company on the planet, they are probably not alone. A recent report showed that the average car insurance policy runs for 18,000 words taking the average driver over an hour to read. Whilst insurers would claim that they are making sure they cover all eventualities, the cynics, me included, would simply say that they are including as many reasons as possible in order to decline an insurance claim.

According to Fairer Finance, the creators of the report, Endsleigh had the biggest policy containing 37,674 words, more than George Orwell’s classic, Animal Farm. Sheila’s Wheels were next with 32,860 words followed by Esure at 32,631 words. LV was by far the lowest at 6,901 words with next best being Nationwide at 9,302 words.

Fairer Finance are running a campaign to remove unnecessary small print in insurance policies. In order to make the point they analysed over 40 insurance policies, coming up with the average number of words. I agree with them, finance documents have already been scrutinised to keep them simple so applying the same rules to insurance policies is way overdue.

73 percent of people admit to not reading their insurance documents whilst only 17 percent admit to reading and understanding their policies. The conclusion reached by Fairer Finance was that paper is being wasted and raises the question why one company can have a policy of just 7,000 words whilst another uses 5 times as many words to say the same thing.

The Plain English Campaign said that the findings which revealed that some policies were longer than a major novel is a disgrace. A spokesman went on to say, ‘It is difficult to see that this is anything other than a cynical ploy, designed to confuse and frustrate the customer.’

I would go further and say that the longer the policy the more likely they have included obstacles to meeting  legitimate claims. Avoid them and also avoid Zurich who are incompetent crooks. Let’s see what they have to say when they read this, I still have all the evidence – give it your best shot you idiots! Oh and this isn’t the end – this is just the beginning!

That’s why I respectfully accepted the findings of the Ombudsman but refused the proposals as the compensation after 2 and a half years was insufficient. If you have had a claim with Zurich refused please let me know, whether it is car related or not. By Graham Hill

Related articles

• Car insurer small print can be longer than Animal Farm, study shows (theguardian.com)

Last week I was thumbing through the latest edition of Credit Today, one of the journals I always try to read more thoroughly than any of the others, not only because it has a fairly good handle on the industry but also because a very good friend of mine, Fred Crawley, is the managing editor.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

So I was disappointed to see that a round table event had been held without my presence. I was more disappointed about the comments of the good and the great in the industry.

Motor finance currently runs at a massive £28 billion per annum and not only accounts for a slice of profit earned by the dealers but more important, and often overlooked, is that finance contributes heavily towards the sales of new cars, making it possible for consumers and small businesses to afford new cars rather than used cars.

The thrust of the debate was the effect of the new Financial Conduct Authority (FCA) regulations and the effect on the industry. Virtually everything that was raised was to do with us, being dealers or brokers and them, being the lenders. There was a complete dog’s dinner of comments, speculations and suggestions but guess what?

I couldn’t find one sentence that mentioned the potential problems to consumers and small businesses. There was a lot of sympathy and even empathy for the lenders but what about the bloody borrowers. Why is it that the Government, and virtually all of the consumer and small business finance industry, walk around with their heads firmly planted in their jacksys?

They continue to make bold statements, explaining how they are setting out to protect consumers and SME’s but when you want to finance a replacement fridge, TV, car or essential equipment for your business how does it help when the lender explains that you have failed the new FCA imposed affordability test?

And where will all this leave the economy, it’s a sad fact of life that when people borrow money from a payday lender they often need it for essentials or some sort of an emergency like the freezer breaking. Either way the money doesn’t sit around in a bank account – it is spent which continues to help the recovery.

Creating barriers to lending will flatline the economy and could send us back into recession. We are in sensitive times, we need finance to keep the economy moving forwards but I seem to be a lone voice in the wilderness. Only time will tell, lets hope that common sense prevails and lenders continue to do what they do best – lend bloody money! Rant over! By Graham Hill

Here is an interesting scam that is apparently on the rise. Crooks are buying cars from dealers, often using stolen credit cards, then selling the car privately to an unsuspecting buyer. When the dealer realises that the payment has bounced the car is listed on the Police National Computer (PNC) and the police alerted that the car has been stolen.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

Following this, and often with the use of Automatic Number Plate Recognition (APNR) Cameras the police apprehend the innocent driver and confiscate the car. But there is a question mark over the legality of this confiscation. If a crook stole a car from say a car park and sold it to a third party title doesn’t pass and the owner has every right to recover the vehicle.

However, if a car is sold by someone who has HP on the car and the buyer wasn’t aware of the HP at the time of purchase then he is regarded as an ‘Innocent Buyer’ and title passes but what happens if the car is bought with a credit card and therefore subject to finance does title pass?

The question for the police to answer is, ‘Has the car been obtained by fraudulent means or by theft?’ Theft is clear cut – title does not pass but where the transaction is fraudulent then title can pass to the innocent buyer. The problem for the buyer is that it can be hard to trace whether the car was stolen or not.

You may be able to locate the last owner but he may have sold the car privately, to a dealer or through auction and it could have passed through several hands before ending up on a dealer’s forecourt from whom the car was either fraudulently purchased or stolen.

As always you should  check with HPI to see if the car has been written off or on finance when buying privately, also if the person selling you the car isn’t the person to whom the car is registered check the previous owner and find out who bought the car from him and check that title has passed. Better still lease a new car from me – so much easier and trustworthy. By Graham Hill

We are back onto speed limits. A new study, carried out in Denmark over the last 2 years by the Danish Road Directorate, has concluded that higher speed limits on not just motorways but also single carriageway rural roads makes roads safer and saves lives.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

They increased the limits on rural roads from 50mph to 56mph which resulted in fewer accidents. Slower drivers were observed to drive faster and faster drivers actually dropped their speed by 1mph. This resulted in less frustration and less overtaking as the differential between the fastest and slowest drivers decreased.

On sections of their motorways where speed limits were increased from 68mph to 80mph 9 years ago fatalities also dropped. The Alliance of British Drivers suggested that the latest moves by the Government to restrict speed limits further could be a step in the wrong direction following these findings.

A spokesperson for the Transport Research Laboratory was a little more cautious and said that the findings were ‘interesting’ but was more interested in the risk of injury rather than the risk of a crash which is what the report focused upon.

I can see the argument for higher speed limits on motorways, certainly after certain times at night when there are fewer cars on the road but not sure about single carriageway rural roads. It will be interesting to see if the Government takes this up. By Graham Hill

Whilst catching up on some of the stranger things to come out of the budget I noticed that the pound coin is about to change. Well when I say ‘about’ I mean in 2017 when it will be launched. I have seen the design and if you are as old as me you will immediately think of the thrupney piece.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

It’s the usual bronze colour but it has 12 sides and has been described by the Rotal Mint as the most secure in the world. However the new design comes at a cost as all vending machines will have to be modified at a cost. According to the British Parking Association, the cost to local authorities of the modification to their parking metres will be £50 million alone.

However, they also said that this will give the authorities the opportunity to upgrade their machines to also accept credit/debit cards at the same time. The move has been instigated by the Treasury because 4% of all £1 coins in circulation are counterfeit and this is already costing local authorities a fortune as banks refuse to accept them.

Personally I’m confused as I can’t see that making the £1 coin 12 sided makes it any less capable of being replicated. If there was some hidden ingredient in the metal that made it detectable I could understand it but it’s a lump of metal that has either been stamped out or forged (that’s metal forged not as in illegally forged – oh you know what I mean).

Royal Mint X Mirai Suenaga (Photo credit: Danny Choo)

So I can’t see how it will stop the crooks? Obviously the Royal Mint knows more about these things than me! By Graham Hill

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• Forging into the future: Royal Mint is combining history with technology (dailymail.co.uk)

Something else I write about far too often is warranty claims. Dealers continue to let down customers and drivers know too little about their legal rights and don’t do things that would help their case. A lady had a Toyota that she bought second hand but found shortly after that the alarm constantly and randomly went off whilst parked on her drive.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

She returned the car whilst covered by the warranty but the dealer couldn’t replicate the problem so refused to accept that one existed. The problem continued and the car was returned, still no joy as the dealer effectively called the lady a liar.

The fact is that I have an extremely small amount of sympathy for the dealer as faults can often be intermittent so with modern technology why didn’t the lady take a video of the car with the alarm going off to show that it happened.

Or take a letter from a neighbour explaining that the alarm continued to sound without anyone touching the car so at least she can speak with some authority. My sympathy ended when I read that the dealer refused to continue checking the car for the fault after the warranty ran out.

As I have said time and again your legal rights don’t end the day your warranty runs out. Alarms should function properly for the life of the car so if it is faulty when you buy the car from a dealer there is something wrong with it and the supplying dealer needs to fix it or give you your money back. If you are not satisfied get the manufacturer involved and also advise the Office of Fair Trading.

In the case of the lady with the Toyota the manufacturer arranged to have the car looked at and turn down the sensitivity level on the alarm which fixed the problem. Unbelievable! The manufacturer needs to address the incompetence of its franchised dealer. The good news is that I am now working closely with several manufacturers  as a consultant and this is an area that will be addressed as part of my shake up of the industry. By Graham Hill

Talking about Nissan and their love of cameras they have just launched at the Geneva Motor Show a smart rear view mirror. It replaces the glass with an LCD display.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

In normal use it acts as a normal mirror but it can be switched to project a view from a rear view camera instead. This gives a clearer view behind especially when it is dark or raining. It also lets you see behind even when the driver’s normal view is impaired by a load that they can’t see by. Another clever idea. By Graham Hill

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