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Fleet News highlighted the problems faced by most of us in the industry this week as manufacturers try to resolve the problems they face attempting to get their cars through the WLTP (Worldwide harmonised Light vehicle Test Procedure). As cars are tested and fail the more stringent tests they are removed from the manufacturers’ price lists whilst they work on a ‘fix’.

They fix the problem, test it themselves, feel that the car is OK and back on the list they go ready for the next test. The car then fails again because the manufacturers haven’t been able to totally replicate the test conditions imposed on their cars at the test centres. So the car is removed from the price list again.

This means that some manufacturers have stopped taking orders and stopped production of some of their models altogether. Orders can’t be placed as the manufacturers can’t say when their cars will be approved and without knowing the cost of the modifications necessary to get them over the line they can’t set the list price.

Without the cost, they can’t calculate the new list price. Without the list price the leasing companies can’t release their rates – it’s a mess! As a result of all the confusion, one leasing company has decided to take all cars off their lease quoting system unless they have been WLTP approved. One of the reasons for this is the confusion caused over interim arrangements put in place to calculate benefit in kind tax for those driving company cars.

The rules tighten further from the 1^st September which means that if cars have not been approved under the WLTP rules they cannot be sold. This will, in theory, lead to a lot of cars being pre-registered in August at big discounts unless, like the rest of Europe, our Government allows an extension. This has led to uncertainty amongst those waiting to take out a new lease expecting some mega-deals in August.

This situation could well lead to some brilliant lease deals – but it may not. It’s a gamble that I won’t advise on when asked if customers should wait. What with the uncertainties of Brexit life is tough at the moment in the car industry and confusing for customers. By Graham Hill

It is now getting ridiculous. How long are we going to allow local Government to demonise diesel and force drivers to pay unfair penalties for driving cars that just a couple of years ago the Government was encouraging consumers and businesses to drive?

There is now little to choose between diesel and petrol cars when it comes to environmental damage. Last year saw CO2 output from cars rise for the first time since records began and for the first time in years we saw warnings issued about the damage that petrol cars could be causing to the Ozone layer as a result of increased CO2.

And with some particulate filters believed to allow zero soot emissions from the exhaust of diesel cars it seems ridiculous to demonise the cars and punish the drivers the way that local authorities do. London councils are leading the way when it comes to hating diesel cars (or loving them in terms of increased income).

Charging extra for older (pre-2005) cars to enter the central London congestion charge area may seem to make a little bit of sense but some boroughs charge premiums for parking permits for diesels irrespective of their age.

Merton charges an annual surcharge of £115 for all diesel cars, Islington is £99.65 and Hackney is £50. Kensington and Chelsea and Lambeth charge £43 and £40 respectively for pre-Euro 6 diesels. Camden and Barnet charge a surcharge on all diesels.

The problem is that this unjustified surcharge could well spread across the rest of the UK as local authorities see the opportunity to rip off diesel drivers and add to their income.  By Graham Hill

It seems that a lot of claims could be turned down because drivers aren’t making complete and honest returns on their insurance proposal forms.

Saying that a car is stored in a garage overnight when there isn’t enough space to store a bike in your garage could cause a claim to be rejected. It now seems that even silly things can lead to an insurance company rejecting a perfectly normal claim.

In some extreme examples, explained by one of my colleagues on Rip Off Britain, an insurer could reject a claim because you didn’t mention that the car was fitted with a tow bar or a roof or cycle rack. Even if the part fitted had nothing to do with the accident you could still have a claim thrown out.

The most ridiculous and extreme examples include the fixing of stickers and say company adverts or logos, regarded as ‘adjustments to the bodywork’. So be warned, better to advise than not. By Graham Hill

If you are old like me you will remember the days when you used to collect empty beer and soft drink bottles, take them to the off-licence or local shop and get a few pence for each returned.

In those days, of course, the bottles were re-used so it was good for us kids, boosting our pocket money, and good for the environment. I’m not sure if the creators of Britain’s first recycling reward bins had this old idea in mind but the principle is the same.

Each plastic or glass bottle or empty coffee cup that you put into the recycle bin, installed in the services in Maidstone in Kent, earns you a 5p voucher towards your cup of coffee. Researchers have measured the litter levels in the Kent service centre over the last 4 weeks and will compare the impact of the machines over the next 6 months.

If successful we will see them installed at many more sites. The trial is being run by environmental charity Hubbub and has been backed by Highways England. The company has calculated that litter thrown out by motorists costs taxpayers £8 million a year.

Wayne Moore of Highways Agency is in favour of the initiative as he points out, employing people to pick up litter is not only dangerous, they can be a distraction to motorists and they could be used elsewhere more productively. Funny how some of the old ideas are still the best! By Graham Hill

I have been speaking a lot about the Real World emissions tests recently and the way that they have affected vehicle availability. The actual name of the tests is World Harmonised Light Vehicle Test Procedures (WLTP) and frankly, it is confusing just about everyone involved.

One of the big problems is the way that the changed tests are finding that emissions are actually much more than the readings recorded previously. At the moment we are in a period of transition.

New and facelift cars in 2018 are tested and must conform to emissions levels before 1^st September but existing models have been given an extension with a formula applied to the old and new emissions to arrive at a new CO2 emissions figure.

In theory, CO2 emissions should have ended up roughly the same after applying the formula so that company car drivers weren’t suddenly hit with increased BIK tax bills.

In fact, the revised CO2 emission figures have increased on average by 20%. The problem is that all real-world readings come into force in 2020 which means that if a company took out a 3 year lease for an employee they could face a massive hike in BIK tax from year 2 onwards.

So many companies are extending their current leases to see if the Government will do anything to soften the blow for those paying BIK tax. Beyond that manufacturers are saying that the only way to reduce and control CO2 emissions is to change our attitudes.

First of all Kwik Fit have said that we will have to reduce the size of wheels that we fit to our cars in order to reduce the rolling resistance and in turn the CO2 emissions. Car manufacturers are suggesting that we will see a falling off of the small SUV’s as these are the least efficient cars and generate the most CO2.

The prediction is that we will revert to standard saloons and hatchbacks in place of the small, less efficient SUV’s. The shape of cars may well change also in order to make them more streamlined. Boring times ahead! By Graham Hill

The Vehicle Remarketing Association (VRA) has reported an imbalance in diesel demand which is causing all sorts of headaches with leasing and PCP providers.

New car demand for diesels has dropped through the floorboards causing manufacturers to scale up petrol production whilst dropping off production of diesel cars.

However, demand for used diesel cars is still running at the same level with no sign that it will drop soon. With fewer diesels finding their way into the used car market diesel prices will increase as times goes on.

This could start to make leasing and PCP costs for new diesel cars lower and more competitive again. New car supply has also had an effect on used car prices as people switch to used cars when they can’t get their new car quickly enough.

So there has been a slight increase in demand for nearly new petrol cars created by buyers who would normally buy new and who have decided to go for petrol this time around.

With lower running costs and better fuel consumption, experts feel that diesels are still here to stay even though some manufacturers have announced that they will be dropping their diesel engines fairly soon.

Personally, I feel that they have been a bit premature especially in light of recent reports that the ‘real-world’ emissions testing on petrol and diesel cars have found that there is very little to choose between petrol and diesel emissions.

We are still desperate for guidance from the Government. By Graham Hill

What Car has carried out a survey into car faults, a subject on which I have incredibly strong views. They start their report by reminding us of the attitude expressed by our parents (or could have been just my dad) that the more you add to cars the more likely something will go wrong.

Logically that has to be true, the question is – what is an acceptable level of faults and more important is when things go wrong how well do those responsible fix the problem? And that’s my issue, far too often drivers experience faults that dealers and manufacturers fight tooth and nail not to fix whilst totally ignoring driver rights and flouting their legal obligations. And with so few people knowing their legal rights dealers get away with murder.

However, I cover this in detail in my PCP report so I’ll get back to the findings of What Car. They found that 12% of faulty cars were off the road for more than a week with the most common problem being engine related which affected 28% of the faulty cars. When checking the classes of cars they found that 35% of luxury SUV’s and 31% of luxury cars suffered from faults.

At the other end of the scale 21% of city cars and 18% of electric cars suffered with faults. Interestingly cars fitted with diesel engines suffered from more faults than their petrol equivalents. 39% of diesel luxury SUV’s suffered faults whilst only 23% of their petrol equivalents had faults. 33% of diesel family saloons had faults whilst just 24% of their petrol equivalents had faults.

Worst for faults was diesel MPV’s followed closely by luxury diesel SUV’s. Petrol engine MPV’s weren’t much better than the diesels. Whilst petrol luxury SUV’s have problems with fuel consumption they fare better than diesel cars so the advice is to take a petrol rather than a diesel.

The top 5 brands for faults, i.e. the least reported faults were Lexus (10.7%), Suzuki (16.2%), Dacia (18.6%), Toyota (18.9%) and Honda (20.6%). At the other end, the worst cars were Land Rover (44.1%), Jeep (41.2%), Citroen (39.9%), Smart (39.5%) and Nissan (38.4%).

Not in my opinion a happy state of affairs – far too many faults for my liking. By Graham Hill

According to a special report in Auto Express we find out that there was a 56% increase in vehicle theft last year over the previous year. This sounds dreadful and of course it is, especially if you were a victim. But improvements in technology has actually had a very positive effect on thefts when compared to the 90’s.

In 1992 600,000 cars were stolen. This dropped to 56,000 in 2016 but in 2017 the number increased to 89,000, according to the Office of National Statistics. The first reaction is to blame the serious drop in police numbers and of course that hasn’t helped. But experts suggest that this isn’t the real reason, they blame it on the upsurge in Keyless Entry.

I’ve reported on how the thieves manage to steal your car with the use of technology so I won’t cover it again. But the fact is that we can exist without it. A keyless device it is transmitting all the time so as soon as you approach your car the car’s receiver picks up the signal and unlocks the door.

Once inside you can start the car by pressing the start button. Far too easy and frankly, in my opinion, unnecessary. In order to unlock my car I have to push a button on my ‘key’, and it works. I also have a keyring with my door key and a couple of other keys hanging from it.

If I had a keyless key I would still need a keyring! So I really don’t get it, especially as so many cars are stolen as a result of having a keyless device. By Graham Hill

A solution would be to stop the car when it senses that the key isn’t within range but this raises all sorts of safety questions. So the industry is working on ways to make keyless entry less vulnerable but I find myself asking why? OK, you can buy boxes and wallets into which you can place the device whilst at home to prevent scammers from picking up and relaying the signal but it’s too much fannying about in my opinion. Bring back keys!!

We were all led to believe that when we left the EU we would take back all controls into the UK. But it now seems clear that this won’t be the case. In my PCP report I advise that the added protection we have with the EU 2 year guarantee won’t find its way into UK law.

What does this mean? Well, if you have a fault on a car within 2 years of taking delivery, especially in the case of a used car, even after it can be shown that the fault existed when you bought the car (something you have to prove after 6 months of delivery – before then the dealer has to prove that it didn’t exist) you may be asked to contribute towards the cost of repair or replacement. Especially in the case of replacement – known as ‘betterment’.

Let’s say your gearbox needs to be replaced but the car has travelled 50,000 miles. The dealer agrees to replace the gearbox but as your car now has a brand new or re-conditioned gearbox you are asked to pay towards the cost as the car is now worth more than it was before the new gearbox was fitted. However, the EU 2 year Consumer Guarantee makes no allowance for ‘betterment’ so you are not expected to contribute.

I agree with this. Why should you be expected to pay towards the cost of replacement when you believed that you were buying a car with no major faults, so you should have expected a couple of years at least of trouble free motoring. To have to stump up another unexpected amount of several hundreds of pounds is simply unfair.

It gets worse as David Ward, Secretary General of Global NCAP, has warned. In the past, due to our high volume of new car purchases, we have been a major voice at the table when setting safety and emissions standards. These standards are set by the UN Economic Commission For Europe with all 28 EU members block voting and more or less having the major say.

In future, David Ward has warned that whilst the EU will continue with their block vote we will be a single voice in the wilderness with virtually no clout. Is this what taking back sovereignty means? It isn’t what Mr Ward was expecting and has pressed Mrs May to negotiate a deal with Europe to enable us to have a stronger say. By Graham Hill

Most new diesel cars manufactured over the last couple of years have had a special liquid incorporated into the car in order to reduce the NOx gasses and conform to Euro 6 emissions. Euro 6 reduced NOx emissions by 67% from the previous standard, Euro 5.

Here’s the technical stuff in case you’re interested: Some manufacturers have found that the best way for them to meet the emissions levels is by Selective Catalytic Reduction (SCR). This system uses an exhaust fluid such as AdBlue. It breaks down the NOx gasses in the exhaust gasses into harmless elements before it’s expelled from the car.

Someone told me when the systems was launched that AdBlue was made up of urine! I thought it was a joke but it turned out to be true. It is made of Urea and de-ionised water. It is stored in a separate tank with small amounts being squirted into the exhaust gas when the engine is running turning the NOX into Nitrogen and Water.

Not all diesel cars are fitted with the AdBlue system so you will need to check the handbook and the dealer to see if it has the Adblue system. Some cars have ‘Blue’ in their name or SCR to indicate the addition of Adblue.

Tank sizes and usage varies. Most manufacturers have attempted to incorporate a tank that holds enough fluid to last between services so on low mileage you probably didn’t even know your car had it fitted. There is a warning light that warns you that the Adblue is running low. If the light comes on you should top up the fluid as soon as possible although you should still have about 3 litres or 1,200 miles still left.

It would be wise to find out where the filler is located. Some are by the diesel filler, some are in the boot or in the spare wheel well. Some fuel stations have AdBlue as part of their pump or you can buy it in containers either in the filling station or in an accessory shop or even online. In a container, it should cost about £1.50 per litre or at the pump about 60p per litre.

Adblue is non-toxic but is corrosive so can cause skin irritation and affect your lungs and eyes. Always wash your hands after handling and wear gloves provided in fuel stations. Whilst most cars let you continue to drive the car when the AdBlue tank is empty, when you stop the car it won’t restart until the tank has been topped up.

The AA reported 20,000 call outs last year to AdBlue related incidents. The recommendation is to top up the AdBlue whilst the engine is running if you run out. If you put AdBlue in the diesel tank or diesel in the AdBlue tank don’t start the engine and call out your breakdown service or misfuelling service provider immediately or risk expensive damage.

I hope that helps. By Graham Hill