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If you are one of those that use the Dartford Tunnel/Bridge you will know that either side of the Thames can get a tad congested from time to time. This is annoying and can cause a wait of anything up to half an hour (my experience) but you know when the congestion is likely to occur so you try to avoid those times.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

Foreigners and truck drivers don’t seem to know these times so if you find yourself in one of these tailbacks or even whilst cruising at reasonable speed towards the toll booths you can find yourself flapping whilst trying to dig your change out of your pocket ready to throw into the bin located at the toll.

This isn’t helped when you have a juggernaut on one side of you and a foreign driver on the other side, all doing the same. But amazingly very few run into each other and the delays, as far as I’m concerned are minimal.

However, they could do one thing that would speed things along and that is to take those who have pay as you go Dart Tags fitted to their vehicles that enables them to simply drive through the toll without stopping to have a type of bus lane (Dart Tag Lane) reserved for them, about 2 miles before the crossing.

To segregate at the last minute, as happens at the moment) means that these people are sitting way back in the queue, adding to the congestion whilst the Dart Tag booths sit mainly unused until the Dart drivers peel off. Now that to me would be an excellent solution. Not so according to the Highways Agency who will be removing the booths from October 2014.

The booths will be replaced by a remote system similar to the congestion charge. As with the congestion charge anyone not paying the fee will receive a penalty charge. But the good news is that you can pay online, by text, at shops and by phone. A pre-pay option will also be available which, according to the Highways Agency, will save users up to a third of the fee.

Hmmm, this all sounds good if you are a regular user but it seems to me that instead of fumbling in your pocket for a few coins drivers will be busy calling and texting whilst driving or stopping short of the tunnel/bridge in order to prevent a penalty charge. I think we have some interesting times ahead on the M25! Or again, is it just me? By Graham Hill

You know how much I despair of the consumer credit legislation in the UK but I equally despair of the legal system in this country and not just because of the EU interference in the way we administer our own citizens. I read copious amounts of text in order to come up with interesting items for my newsletter and my blog.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

Some of what I read is funny and some very sad with some combining sadness with total injustice. For example there was a lady in Leicestershire who had an accident whilst on a mobile phone and driving at the same time. Sadly she collided with another car and two children were killed.

In my book, as a dad of three kids, that comes close to making the case for bringing back capital punishment. But our ridiculous legal system only found her guilty of careless driving resulting in an 18 month ban and a £3,000 fine. But it gets worse. As the lady was driving on company business there was a health and safety issue, surely her employer should be held liable for the actions of the employee who was taking a call whilst driving.

Apparently not so according to Leicester police who decided not to prosecute because ‘The call received by the driver was of a social nature and not work related, and therefore it did not fall within the Health and Safety at Work Act.’ How appalling is that? I would also suggest that the police take a more careful look at the act because it is my belief that whilst at work the law would cover personal calls.

The fact is that it is a disgusting end to an appalling crime. At the other end of the spectrum if you accelerate through a puddle and splash pedestrians or mount a pavement you could receive an on the spot fine of £100 and 3 points on your licence (this can be reduced by taking a safe driving course).

Since August of last year when the new laws, which include lane hogging and tailgating, were introduced 5,472 drivers have been caught. But just when you think that the new laws could be preventing accidents through better awareness and fines it comes to light that 5 forces, Northumbria, Dyfed-Powys, Durham, South Wales and Cleveland are not stopping inconsiderate drivers at all because they don’t have the facilities to offer the education courses. Is it me or are we seeing the fabric of this country deteriorating? Something really does need to be done. By Graham Hill

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• States With The Harshest Penalties For Texting And Driving (cheapcarinsurance.net)

I know I keep whinging on about the FCA and their new rules but I am genuinely worried about the affect it is having on the ability of lenders and intermediaries to do business and for genuine borrowers to be able to take out finance. As a result I’ve become pre-occupied with the subject of affordability and how lenders can analyse the application from a client to assess whether the customer should receive the finance or not.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

The problem that lenders have faced for years is – will the applicant make his repayments? The only way they have been able to assess this is by combining historical data with statistics to arrive at a pretty Heath Robinson credit score.

From the information obtained from the credit reference agencies combined with the lenders own score card requirements a further analysis takes place using statistics to arrive at an acceptance, decline or an acceptance subject to certain conditions or additional information.

For example if you are married with children in a house that you ‘own’ you are less of a risk and more likely to pay than a single person with no dependents living in rented accommodation. The fact that you own your house and have made your mortgage payments on time contributes towards your credit score but the fact that you are married with dependents is part of the lender’s score card. Now here is the confusion created by simply looking at your credit score.

Your credit reference agency score could be excellent because you have a credit card with a £2,000 limit on it that is paid on the button each month with a small balance on the card that every 3 months is fully paid off. All other payments are made on time including your mortgage which shows you own your property and you have no adverse whatsoever on the file.

But just because you have an excellent credit score doesn’t mean that you can afford to take out a finance agreement that will cost you £500 per month. You may show that historically you have met all your commitments and therefore represent a good credit risk but where is affordability in all this?

The lender’s own score card may show that having responsibilities, like a mortgage and children, living in a certain area in a certain job may statistically make you a good risk, there is nothing to prove it and I believe that it is this shortfall that has caused the Government via the FCA to force the lenders to test the ability to pay rather than the intention to pay.

But my question is this – if, through some twist of fate or luck the system worked – why try to fix it to the detriment of all concerned? We know that short term or pay day lending is a totally different type of product and given the distress that the collection and ability to rollover the debt, thereby substantially increasing the amount owed, causes consumers, it makes sense that lenders apply a more stringent set of affordability tests.

But that doesn’t apply to normal lending where the lenders have many years of experience under their belt and know who represents a good risk and who represents a bad risk. It’s a little like Ford identifying a problem with Focuses manufactured between 2010 and 2012 but recalling all Focuses ever made just to be on the safe side. It’s ridiculous.

In my simple opinion the ‘problem’ is being approached from the wrong end as I believe that generally most people have the intention to pay and have already personally checked the affordability of the finance out of their income. If someone dies in a car accident the Government doesn’t stop everyone from driving.

Lessons need to be learned, addressed and repaired to prevent it from happening again. The same applies to lending. But it already does. The lenders would soon go out of business if the number of defaults and arrears kept increasing so they are obviously refining their credit underwriting but even the lenders don’t have access to a crystal ball to see into the future.

The Government needs to spend money on helping those with debt problems, assist them in managing the debt and help them to recover with least pain to them and their family. When it takes two and a half years for the Financial Ombudsman to review a complaint it is clearly here that effort and money needs to be funnelled not into affordability checks that the lenders do quite adequately.

I ask the question again, what happens to those that wish to borrow money for a car in order to get to work or get their kids to school when the lender, after applying the new tests says no? The whole FCA concept has been ill conceived and badly thought through and for once it has nothing to do with the EU. By Graham Hill

There is an expression, be careful what you wish for. I’ll finish it by saying – because it might bite you on the bum. Many people complained about the Government dictated fuel consumption figures. I’ve discussed this on many occasions. The figures don’t reflect fuel consumption in the real world, whatever that is.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

The figures are measured in near perfect conditions using a rolling road in a temperature controlled room etc. But whilst the conditions don’t reflect what you would encounter in the centre of Brighton or any other city come to that nor do they reflect the conditions you would encounter on the M6, north of Birmingham on a Tuesday afternoon.

The point is that it is impossible to simply come up with a ‘real world’ fuel consumption figure. What Car may seem to think that it is possible and as a result publish ‘Real World’ combined fuel consumption figures but they are simply rubbish. I drove to Birmingham twice within a week. I felt that I was driving pretty much the same.

There was a small hold up around the M25 near Heathrow on one of the trips but other than that the traffic seemed pretty much the same and I was travelling at a pretty steady speed. The big difference was that on one trip the sun was shining and the conditions were dry, on the other it was hissing down. The result was 50.9 on the first trip and 44.1 on the second.

Now according to the handbook the combined fuel consumption should have been about 60mpg but I never expected to achieve that. What it enabled me to do was compare different cars knowing that one car would return a better fuel consumption than the other without knowing exactly how they would compare in the ‘Real World’.

So to my mind whilst the results are far from what I would expect to achieve, especially the way I drive, the Government figures make the most out of a bad situation. But here’s the crunch. In 2017 the EU is pushing for a new emissions test to be introduced. In addition to emissions the test will include fuel consumption checks which experts say will better reflect real world figures.

Now this may be great if you want what some would consider to be more accurate fuel consumption figures but the change to the way that cars are tested could show CO2 emission figures up to 30% higher increasing the benefit in kind tax for company car drivers by as much as 35% (no I’m not going daft it’s to do with the CO2 banding).

Car tax will also increase as will Class 1a NI contributions by employers. It is clear that the current testing system needed reviewing (currently the New European Driving Cycle – NEDC)  because, for example when testing the cars all fuel consuming gadgets are switched off, such as lights, air conditioning etc. and whilst 10% of the test time has the vehicle idling the figures don’t reflect the new stop/start technology. But with greater fuel consumption accuracy, as is expected with the introduction of the Worldwide Harmonised Light-duty Test Procedures (WLTP), comes the bite on the bum. You have been warned. By Graham Hill

As the new rules imposed upon consumers and small businesses via lenders by the new Financial Conduct Authority (FCA) start to take affect there is a worrying undercurrent starting to gather momentum. Earlier this year I was in a meeting with directors of one of the biggest lenders in the car finance industry.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

I asked what they believed the effect would be of the forthcoming FCA regulations and the rules that had started to filter through. Their response was, at the time, quite dismissive. They pointed out that they had been in the motor finance industry since 1959 and by now they actually knew how to underwrite a customer.

Whilst they weren’t prepared to share actual numbers with me they explained that the amount of delinquency was minimal (that’s the amount of defaults and arrears) and it was certainly manageable so the idea of a Government body telling them what they needed to look out for when underwriting a customer was frankly – ludicrous!

The idea that you needed to carry out some strange affordability tests and have copies of umpteen bills and proofs was simply several steps too far. We all had a bit of a laugh, a cup of tea and a chocolate Hob Nob before moving onto the next item for discussion.

Fast forward a couple of months and that same company is suddenly asking for more information, copies of tax returns, 3 months bank statements and a tree’s worth of paperwork to prove the person is who they say they are. So what has happened? Fines, that’s what has happened.

The lenders who are new to the rules of the FCA have been told that if they don’t tow the line they will be fined – and I mean FINED! Last year the FSA and FCA dished out £472 million in fines, even what many would consider to be minor breaches attracted fines measured in tens of thousands of pounds. So suddenly lenders have had a wake up call and who suffers?

Other than brokers like me, the customers – that’s you! Let me give you an unbelievable example, traditionally lawyers have been extremely low risk applicants as they generally operate as partners which means that all of their personal assets are on the line when taking out finance.

In a recent application, out of 5 partners 4 had houses worth over £1 million and not one had a mortgage, the fifth had a house worth £800,000 with a £200,000 mortgage on it. The company had been trading over 20 years and neither the company nor the partners had a blemish against them.

Perfect you would think. Ohhh no, we even had last 3 months bank statements available showing a balance never less than £70,000 but their year end is September so the last accounts to be completed were for September 2013, which had not been finalised so the last audited accounts available were 2012, too old for the lender, or should I say the FCA when testing for affordability.

The lender then wanted management accounts, which the company doesn’t run. As the senior partner pointed out, they make obscene amounts of money, as explained by their accountants once a quarter, so why would they need to know how much they spent on paper clips or stamps? So no accounts dated within the last 12 months and no management accounts – customer declined.

After appeal we managed an acceptance but with a much larger initial rental to which the customer said no – or words to that effect. The times are certainly changing and in my opinion – not for the better. But the real reason for writing this piece is to warn you if you are due to arrange finance for a new car.

First of all forget the fact that you have had finance before, many funders now ignore that totally, you will be treated as a brand new customer. Make sure that you prepare for finance as I explain in my book, Car Finance – A Simple Guide (available on Amazon), make sure that your last 3 months bank statements are looking good and if they don’t, wait till they do and make sure there are no returned (bounced cheques/direct debits) items on the statements, that would be a straight decline.

logo of FCA (Photo credit: Wikipedia)

Get a copy of your credit report and see what it says, make sure there are no mistakes on there, it is simple enough and that extra bit of preparation could be the difference between getting a car or not. Oh and use a proper broker that can make sure that he can help you along the process, you often only have one shot at finance so don’t let a bucket shop blow it for you. By Graham Hill

Whilst customers make lease decisions based on headline rates and will argue over 50pence per month there is increased pressure on dealers to save money in order to provide reduced on the road costs. One of life’s irritations for me and some customers is the removal of carpet mats from the standard spec of some executive cars in order to reduce costs.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

The problem then is – do you go to the main dealer and pay up to £180 for a set of mats or nip down to Halfords for a set of one size fits all mats at less than a quarter of the price but with the Halfords mats not fitting as well as the manufacturer’s tailored mats? The answer is neither. A company called Richbrook have brought out a range of tailored mats to fit more than 17,000 models of car.

Buyers can select from a range of colours, patterns, piping and textures to match their car. The range also includes 3mm thick rubber mats. All mats come in a set of 4 and are finished with a backing of abrasive rubber to prevent movement. Model specific fixing points can be added if required. The cost just £39.99. You can see them online at www.richbrook.co.uk Definitely my product of the week. By Graham Hill

Auto Express have just published the results of their driver survey to end up with a top 150 cars as voted by the 50,073 car owners that took part in the survey. The top car manufacturer, up one place from last year was Skoda, who regained this position after losing out to Lexus last year. Not only were they voted top manufacturer they had the top three cars with the Yeti, Citigo and Superb.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

A truly excellent company, according to their customers. At position 2 was Jaguar, up a place from 3^rd last year. Ride and ease of driving scored highly with Jaguar owners. Reliability and running costs were not so good, enough to prevent them from taking number one place. 3^rd place was a new entrant, MG.

The revived badge was somewhat of a surprise. The MG6 was top of the pops for handling and a creditable 6^th place in the overall model chart. It shaped up well for running costs although fuel consumption wasn’t so good, servicing costs did well. With only two models on sale MG have done well. In 4^th place, dropping 3 from last years number one slot, is Lexus.

The score achieved this year is actually higher than last year but because of strong competition Lexus has been demoted to 4^th. Nothing has actually gone wrong for Lexus who are still number one for reliability and build quality. It was also number one for in-car tech and runner up for ease of driving.

Very low places for practicality (always a problem when you only produce 4Dr saloons) and high running costs dragged the prestige car down. This was surprising as Lexus have become synonymous with hybrid technology these days. Another newcomer stormed in at 5^th place, the Dacia brand.

However it is thought that this was due to very low expectations and the cars performing better than expected. Areas such as affordability and running costs helped the car up the rankings. But it wasn’t all about low costs as the cars came a creditable 3^rd for reliability and 4^th for practicality.

3^rd place for in-car tech probably had more to do with the fact that some items included as standard were not expected in a budget car. Time will tell but well done Dacia. In 6^th place was Porsche up from 13^th last year. Impressive improvements have pushed them up a deserved 7 places with a score that would have pushed them up to 3^rd last year.

High scores in performance and handling were obvious reasons why they did well but they also scored well in build quality putting them in 2^nd place. Running costs and practicality didn’t help the manufacturer although ease of driving and seat comfort scored highly. 7^th was Kia, staying in the same place as last year.

Kia cars are above average and scored well in all categories without excelling in any particular section. Consistent is the word to describe Kia. In car technology scored well as did running costs helped more by servicing costs than fuel consumption. Performance and ease of driving scored not so well and prevented Kia from doing any better.

At 8^th was Mazda, down from 4^th place last year. Generally the drivers of Mazdas are no less happy than last year, it’s just that other manufacturers have improved pushing the bar higher. Running costs were a little disappointing but there were no major deficiencies, the report should read, not a bad effort but could do better.

Mercedes dropped from 5^th to 9^th but still managed to see off its main German rivals. The results reflected a general satisfaction although owners were not exactly blown away. Ease of driving and build quality helped it past BMW. Running costs scored badly as did practicality. Finally at 10^th place was BMW, up from 15^th.

Good scores for performance and handling contributed to the improved position and with the 5 Series considered to be the best executive saloon the 10^th place wasn’t surprising. For the positions of all 33 manufacturers please refer to Auto Express Driver Power results. By Graham Hill

I’m a bit of a guru when it comes to Internet dating. I’ve had a lot of successes and a few disasters but in the meantime a lot of fun! Internet dating is the second best thing ever invented behind chocolate and I am fortunate enough to have dated women from all backgrounds and ethnicities both young and old (mainly young – what?).

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

My last serious girlfriend was from the Philippines and in her 20’s. We met online and chatted for a year before we started dating and we dated for around a year. It was great. I met her on Plenty of Fish, a great free dating website, however I wouldn’t meet her today because the Canadian owner has decided that you can only chat to women (or men) plus or minus 14 years of your age.

How ridiculous is that? Women on dating sites can ignore anyone approaching whom they believe to be inappropriate and ultimately they can block them so why impose this arbitrary rule? It’s just this sort of big brother attitude that gets me angry (for obvious reasons). What has this to do with cars?

Well Apple have just applied for a patent that would allow them to lock out their smartphones if they detect that they are being used whilst driving. They will prevent you from sending text messages and using apps whilst behind the wheel. How big brother is that? Whilst I totally disapprove of drivers phoning, texting or playing games on their mobiles (do they actually do that) whilst driving it should just be made illegal not a patent pending!

My somewhat youthful ex girlfriend loved playing something called candy crush on my mobile. Does that mean that whilst the phone could detect movement it would prevent her using the game? I have friends who pass their phones over to their kids whilst driving to entertain them.

Apple Classic Logo Web 2.0 (Photo credit: Alistair Israel)

If they can no longer do that the kids would become ten times more distracting than a text message. Good grief can’t these people think through to the consequences of their actions? By Graham Hill

As I write this on a beautiful bank holiday Monday I see out of my kitchen window several neighbours with their hosepipe, bucket and sponge to hand doing that most tedious of jobs, washing the car. Well if the experiments being carried out by Nissan are successful this mundane weekend job may well be a thing of the past.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

They are currently testing a ‘self clean’ paint on a prototype Nissan Note which the makers claim is resistant to rain and dirt. The coating is sold by Florida based company, UltraTech International Inc. It works by repelling water and oils, creating a protective layer of air. Yes you did read that correctly they claim to create a layer of air.

For me that is one step too far, how on earth does it create a layer of air? Confused the hell out of me but no doubts someone will get back to me with an amazing answer based on chemical reactions or the pull of the moon against gravity. The real test will be whether at the end of the trials the car is still clean or not.

So far the tests have gone well, according to Nissan, the only manufacturer to apply the nano-paint to date. According to reports Nissan will make this an aftermarket option should the tests go well. What?

How to you make paint an aftermarket option? Carpet mats are an aftermarket option, a tow bar is an aftermarket option, things that the dealer can fit once the car is built are aftermarket options. Are they considering re-spraying the car with Nano Paint after the car has arrived at the dealership? Is it my age???? By Graham Hill

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• Nissan shows self-cleaning car coated in nano paint (autoblog.com)

I have never had a particularly high opinion of insurance companies, not helped by the refusal of Zurich, probably the most crooked insurance company that I have ever encountered, not paying out on a perfectly valid claim when I accidentally spilled a bottle of Lucozade into my laptop computer.

Thinking of a change but unsure as to the best way to finance your car? Then you need a copy of my car finance book, Car Finance – A Simple Guide by Graham Hill. Click on the link below to buy the best car finance book on the market, available as a Kindle Book and Paper Back.

They conveniently retained no copy of the original conversation that I had with the claims person, then produced a scrappy piece of handwritten paper considered to be a ‘transcript’ of our conversation which was a complete fabrication and actually a disgrace and fraudulent in itself.

This didn’t compare well to the transcript provided by Saga of the conversations I had when I took out my policy. The transcript was independently created, word by word, by an outside agency and the script went on for many pages. I was accused of fraud in the most ridiculous of fashions. I complained to the Financial Ombudsman service.

In the first instance an adjudicator reviews the case and gives an interim decision. This is not legally binding but gives an indication as to what the Ombudsman would conclude. On two separate occasions the adjudicator found in my favour and twice the crooked Zurich refused to accept the obvious conclusion reached by the adjudicator.

Finally after two and a half years, yes I said two and a half years the Financial Ombudsman was able to review my case and immediately found in my favour, instructing Zurich to remove all references to fraud or any other references to ill doing on my part from all files. To pay for the replacement of my damaged laptop and compensation along with interest.

Whilst, in my opinion, Zurich are the worst insurance company on the planet, they are probably not alone. A recent report showed that the average car insurance policy runs for 18,000 words taking the average driver over an hour to read. Whilst insurers would claim that they are making sure they cover all eventualities, the cynics, me included, would simply say that they are including as many reasons as possible in order to decline an insurance claim.

According to Fairer Finance, the creators of the report, Endsleigh had the biggest policy containing 37,674 words, more than George Orwell’s classic, Animal Farm. Sheila’s Wheels were next with 32,860 words followed by Esure at 32,631 words. LV was by far the lowest at 6,901 words with next best being Nationwide at 9,302 words.

Fairer Finance are running a campaign to remove unnecessary small print in insurance policies. In order to make the point they analysed over 40 insurance policies, coming up with the average number of words. I agree with them, finance documents have already been scrutinised to keep them simple so applying the same rules to insurance policies is way overdue.

73 percent of people admit to not reading their insurance documents whilst only 17 percent admit to reading and understanding their policies. The conclusion reached by Fairer Finance was that paper is being wasted and raises the question why one company can have a policy of just 7,000 words whilst another uses 5 times as many words to say the same thing.

The Plain English Campaign said that the findings which revealed that some policies were longer than a major novel is a disgrace. A spokesman went on to say, ‘It is difficult to see that this is anything other than a cynical ploy, designed to confuse and frustrate the customer.’

I would go further and say that the longer the policy the more likely they have included obstacles to meeting  legitimate claims. Avoid them and also avoid Zurich who are incompetent crooks. Let’s see what they have to say when they read this, I still have all the evidence – give it your best shot you idiots! Oh and this isn’t the end – this is just the beginning!

That’s why I respectfully accepted the findings of the Ombudsman but refused the proposals as the compensation after 2 and a half years was insufficient. If you have had a claim with Zurich refused please let me know, whether it is car related or not. By Graham Hill

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