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Now here is an interesting story for those that like the idea of taking a standard car and ‘blinging’ the car up with a pile of electronic gadgets. Hanne Lambley of Cheltenham bought a Ford B-MAX but wasn’t happy with the standard spec. so ordered a pile of optional factory fit extras to be added.

The dealer, Bristol Street Motors, described the car as a Christmas tree and wasn’t particularly surprised when the car’s battery started to go flat very quickly after just a few months. The dealer added that because the driver was only covering a few miles the journeys were insufficient to fully recharge the battery.

But none of this was explained to the customer who was obviously very dissatisfied. Whilst Ford stepped in and replaced the battery to a heavy duty model, free of charge, it begs the question as to why this wasn’t taken into account when the car was spec’d. Some software should have alerted the dealer to the fact that the battery would not be fit for purpose when so many battery draining extras were added.

So if you are ordering a new car with a pile of extras on check to see if there is a battery upgrade or get in writing from the dealer that the standard battery would be able to handle all the electronic gadgetry. Also I should mention that I have heard of, and reported on, many situations where CO2 saving stop/start systems have been fitted that seriously drain batteries requiring a heavy duty battery to be fitted.

But when drivers have taken the car to a battery centre for a replacement they have fitted an inadequate battery, as it was cheaper, only to find that it rapidly discharges. Make sure that if it is a first time battery replacement that the correct capacity battery is fitted and replace like with like. If a heavy duty battery has been fitted from new it has probably been done for a reason. By Graham Hill

Recently I have seen a move away from diesel cars towards petrol. Part of the reason is because petrol cars have seen an improvement in their resale values at the end of leases making them, in some cases, a little less to lease. Part is because fuel consumption has been improving as petrol engines become more efficient with some petrol engines capable of close to the same fuel consumption to that of their diesel equivalent.

Also, since the VW emission debacle people have become twitchy over the emissions credentials of diesel engines. The truth is that the new Euro VI engines are about as clean as petrol engines but with lower CO2’s so if that is your argument for moving to petrol it is flawed. But there is a new consideration, that of entering and parking in city centres.

Some authorities in London are imposing charges for polluting vehicles with a suggestion that all diesels are more polluting than petrol, which isn’t true in the case of Euro VI engines. Last April 2015 Islington Council brought in and annual surcharge of £96 if you drive a diesel car with Hackney proposing a £50 surcharge for 2017. They are thinking of increasing this further if the car is pre-2001 due to the higher emissions.

Other cities considering similar schemes are Birmingham, Bristol and Leicester along with congestion charges with a premium if you happen to drive a diesel. Maybe someone should suggest they get all the facts first! By Graham Hill

If you are thinking of driving around Europe this summer, especially if you are driving through France, you will need to carry a breathalyser, especially as not only in the UK, but also in Europe, they have woken up to the benefits of breathalysing motorists in the morning rather than at night.

It is far more difficult to assess whether you are over the limit in the morning, after a skin full the night before, than at night when you have just had a couple of drinks. And with barbeques coming into season in the UK, which I’m told leads to more morning after convictions than over the Christmas period, you need to take precautions to safeguard your licence.

If you agree you may think it is wise to invest in a fairly expensive but accurate breathalyser being sold by Alcosense called the Ultra. It costs a whopping £249.99 but is considered to be one of the most accurate consumer devices. It can be set to the regulations of the country you are in at the time, including France and the US, both of which calculate readings differently.

Once your breath has been detected and analysed by the software algorithm the device will give a reading. It tells you what percentage of alcohol has been detected in your breath then also flashes green, amber or red that indicates whether you are over the limit, under it or completely in the clear.

It also indicates how long it will be before you are fully sober again. So if you are the sort of person who drinks into the wee hours then wonders in the morning if you are safe to drive this could be a valuable investment. By Graham Hill

Sat. Nav’s are great, I wouldn’t be without mine having thrown out my AA map book many years ago but there are times when you wish you had your old map book in the car instead of the bloody sat nav, especially when you are just about to join the end of a queue of stationary traffic.

They are a little better these days, especially if my system has found a major delay on say the M25 (now run by NCP I believe) it will announce that due to heavy congestion it has created another route. Which is fine but the problem arises when you can see the orange cars on the screen, a few miles ahead, turn red, just as you reach a turning that should take you away from the congestion.

So off you toodle expecting the system to recalculate an alternative route. Oh no – that would be too much to ask. For the next 20 miles it constantly tries to get you back to where you turned off the original route. It will even try to fool you by not telling you to do a U turn but sends you off down a single track B road.

At this point you need to zoom out cos I’ll guarantee that it is about to send you completely round the houses to where you left the original route an hour ago! There are now parts of London that I know better than most black cab drivers!

So manufacturers who are designing undesirable things into new cars such as hair dryers and heated gear knobs please turn your attention back to Sat Nav’s because if that bloody woman keeps trying to get me back to where I’ve purposely driven away from I’m filing for a divorce! PS. Second thoughts don’t ditch the hair dryer! By Graham Hill

Have you ever appealed against a parking fine? Obviously I’ve appealed every time I ever received one, even if I was parked on a traffic warden’s foot which was on a set of double yellow lines whilst he was leaning on a post that says ‘No Parking’, because that’s me.

I see it as my civic duty, however not everyone is prepared to go through an appeals procedure that can take up to 3 months, even if it gives you enough time to arrange a Quick Quid loan to pay for it when they finally tell you to grow up! But I have good news, the Traffic Penalty Tribunal (TPT) has launched a new portal.

The purpose is to speed up the appeals process when appealing against a parking fine. The pilot scheme, which I’m pleased to say will be rolled out in Brighton & Hove, is a great move as that is normally where I get ‘done’, along with Croydon! I remember on one occasion I received a ticket in Croydon, South London, the day after they changed the time rules for parking on single yellows from between 6.00pm to 6.00am to 11.00pm to 6.00am and yes I got a ticket from a warden at 10.50pm. Ridiculous!

I digress, so this new service has been set up with consumer complaints company – Resolver (good name). Following a successful pilot the portal will be rolled out to every council in England and Wales by the end of this year. If you receive a Penalty Charge Notice for parking or bus lane contraventions in England or Wales, other than London which is controlled by TfL, you can appeal online as opposed to the current procedure whereby you have to appeal in writing.

You can appeal using your smartphone, tablet, laptop or PC – that is great! According to TPT 0.5% of people issued with fines appeal and of those 50% have their fines overturned. The system will expand and will already include Dartford Crossing fines and Durham congestion charge. Excellent news, just got to find the app now! By Graham Hill

Nearly 10% of car breakdowns are the result of drivers ignoring vital dashboard warning lights according to breakdown service provider, Green Flag. Their research revealed that drivers took an average of 71 hours to react to a light on the dashboard indicating a potentially serious problem.

One in ten continue to drive with a potential engine fault for nearly a week whilst ABS problems took 76 hours, on average, to address. A small percentage took over a month to take action to sort out a problem and 3% admitted that they had damaged their vehicle further by not reacting to a problem identified by a warning light.

As Green Flag pointed out the biggest problem is that drivers don’t know what the lights mean or even the difference between red, orange or yellow, green and blue lights. And many of the symbols are not fully understood. Nearly a quarter failed to recognise low tyre pressure warnings and 1 in 5 didn’t recognise an engine warning light.

Strangely, those aged 18 to 34 were the worst offenders. Nick Reid, the head of rescue at Green Flag pointed out that, ‘The majority of breakdowns across the UK each year are avoidable, so take time to check your car, ensure everything is working and pay attention to any warning lights on your dashboard.’

Dash warning lights can be anything from advisory, i.e. put on your seatbelt, to warnings that could cause serious damage to your car if ignored, such as low oil levels. You may also fully or partially invalidate your warranty as you may have moved from a cheap repair to an engine replacement through your lack of action. So if you don’t understand the warnings it would be wise that you check them out and remember the red warnings are urgent!! By Graham Hill

If you need to have your windscreen replaced you normally check with your insurance company first who has an arrangement with one of the national windscreen replacement services such as Autoglass. The replacement is arranged between your insurer and the replacement company and all you do is pay your excess to the windscreen replacement company at the time the work is carried out.

All pretty straight forward but did you know that after a modern windscreen is replaced, in many instances these days, the driver assistance systems need to be recalibrated. In a report prepared by Autoglass it was found that 68% of motorists were not following advice to have their safety systems, such as autonomous emergency braking and lane keeping assistance, re-aligned after a windscreen has been replaced.

Following a windscreen replacement Autoglass explained that the cameras needed to be re-calibrated to ensure that they were aligned properly. They went on to explain that as little as one degree out could prevent the car from reading the road correctly. It is anticipated that accurate systems have the potential to save 1,100 lives and prevent over 120,000 casualties over the next 10 years. In 2015 just 2% of cars that had windscreen replacements needed to be re-calibrated.

However, by 2020 this is set to rise to over 40% of all new cars having driver assistance systems fitted. They also reported that when drivers were told by them that a re-calibration would be required and they contacted their main dealer the dealer admitted to knowing nothing about this requirement.

As a result Autoglass has rolled out a nationwide calibration programme that means that their technicians will be able to re-calibrate 96% of all cars. Unfortunately the 96% had not included Britain’s biggest selling car, the Nissan Qashqai when a driver recently had a problem following a screen replacement and Autoglass couldn’t fix it. He visited his local dealer who didn’t know what he was taking about.

Fortunately, according to Auto Express, Autoglass came up with their own solution and the car is now working just fine. But it’s a question you must ask after a screen replacement, does the car need to be re-calibrated once the replacement has been carried out? If it isn’t done you could be putting yours and any passengers’ lives at risk. By Graham Hill

As I continue to wrestle with my decision as to whether we should stay in or exit the EU, I read something that kinda proves that the EU isn’t all bad. It’s been a worry of mine for some time as to what happens to all the data being collected as cars become what is being called ‘connected’.

It started with a warning that I issued a couple of years ago about your phone book that you upload into the phone memory in your car then forget to delete the numbers before you hand it back at the end of the lease or sell the car on to a dealer or private individual.

I reported a case whereby a premier league footballer’s wife part exchanged her car which contained the phone numbers of A listers which the car dealer then tried to sell on as he considered that he was now owner of the data as he now owned the car. He lost the case but we are now entering the murky world of what I referred to recently as Big Data.

You record your destinations via sat nav and with full connectivity to the Internet in many cars, expected to be in 90% of all new cars by 2020, what happens to your search history and data that is being recorded via your in car Internet connection? Not to mention facts and figures on the way you drive.

It is with regard to personal privacy that the EU has stepped in and tightened up on the controls governing personal data collected via the ‘Connected’ features of your car. Within the new rules laid down by the EU they state, ‘There will be a much higher standard for consent, the definition of what constitutes personal data will change and there will be tougher sanctions for anybody falling foul of the rules.’

The EU has given businesses 2 years to tidy up their act and comply with the new, stricter regime, which has been designed to deal specifically with issues arising from connected products and services, including amongst others, vehicles. Frans Timmermans, first vice-president of the European Commission said, ‘Individuals must be empowered; they must know what their rights are and know how to defend their rights if they feel they are not being respected.’

Whilst the rules apply to personal data various experts have suggested that the rules will extend to virtually all data as the definition of personal data is changing. According to legal expert Stephen Appt, the General Data Protection Regulation (GDPR) makes it clear that information is considered to be personal data whenever individuals can be identified by online identifiers, including GPS information. Appt, a partner at Pinsent Masons, added, ‘Data that identifies drivers indirectly would be considered personal data.’

So in essence I agree with these moves as individuals need to be protected but it raises two questions in my mind. Firstly would our own Government have tackled this problem and if they did would they impose stronger or weaker rules than the EU? But taking this one step further if we voted out and took back control over our regulations and took a weaker approach would we still be able to sell into Europe?

I would suggest that unless we met their privacy regulations we wouldn’t be able to. So we will have to comply whether we are in or out or we couldn’t sell into our largest market, Europe. It seems to me that we’re damned if we do and damned if we don’t. Take another example. If we decided that say the safety standards set down by the EU on fridges was too low and decided to improve the safety adding a £20 cost per fridge would our own manufacturers thank the Government?

We would no longer be competitive in Europe because of the added cost and it makes no difference anyway as the safety rules laid down by the EU represent a minimum, there is nothing to stop the UK, if we remain in, improving on the minimum safety standard if we felt it was necessary.

Of course we could drop the safety standard of fridges made in the UK if we were out but we wouldn’t sell any into Europe because they no longer complied and I would suggest that we would struggle to sell them elsewhere in the world as European manufacturers would declare UK product as inferior. Confused – yes I certainly am! But congratulations to the EU for tackling this growing privacy problem. By Graham Hill

We all like to save money on insurance and many of us make sure that we move companies annually in order to keep our premiums down but there are still many drivers who simply can’t be arsed and allow themselves to be ripped off. In a chat to an insurance ‘insider’ recently he explained that your existing insurer will generally auto renew your policy the first time with a very modest 5% – 10% increase in premium.

This teaser leads you by the nose into a false sense of security. You think they are a fair and honest company looking after their existing customers. In fact the next time your insurance is up for renewal is when they will load the premium because experience shows that you won’t check the rate so carefully on the second renewal and just accept the increase.

My premium jumped from £400 per annum to over £700 in exactly these circumstances. However, I searched the marketplace and ended up with a much better policy for less than £300 per annum. Case proven. Other revelations from my insider was don’t go direct to the insurer, go via a comparison site as the insurance companies will offer a better deal when they are in competition with others.

I have often suggested that you put a parent, husband, wife, partner or friend onto your policy as a named driver if they have a clean licence as in many cases your premium will reduce as a result. I have only suggested that you add just one name to your policy, even though they may never drive your car, but my insider suggested several named drivers to reduce your premium even further.

It is also annoying when you see that you could obtain a lower rate as a new customer than what you are being quoted as an existing customer by the same insurance company. He suggested that you could wait till midnight when your current policy expires then a few minutes later, rather than renew, you apply for a new policy through the old insurance company claiming the new customer discount.

Another piece of advice was not to simply apply for third party cover thinking you can save money on the premium as it is now becoming common knowledge that an insurer will quote a cheaper rate for fully comp than third party, fire and theft insurance.

When questioned he explained that rather than this being a rip-off there is a solid reason. It would seem that most people taking out fully comp insurance will tend to be older, safer, experienced drivers whereas those taking out 3^rd party insurance tend to be younger, inexperienced, less safe drivers. Hence the higher premium.

Finally, and this is one of my suggestions, if you park your car in the street at night as opposed to in your garage, don’t lie about it as the premium can often be lower if your car is parked in a well lit street as opposed to your garage in which a thief could take his time to steal your car once he has broken into the garage. As with many things in the motor trade they are often not as they seem! By Graham Hill

There is no industry that I know that surrounds itself more with mystery and ‘smoke and mirrors’ than the motor and associated finance industry. Emissions, fuel consumption, APR, PCP, warranty the list goes on. These are all provided by manufacturers, dealers and funders in ways to totally mislead you.

We are now being fed a pile rubbish as we see the growth in plug in hybrid cars. We are told that they are great for the environment and you get a zillion miles to the gallon, as a result the Government gives you a chunk of money off the new car cost as they ‘apparently’ create less carbon dioxides than diesel and petrol engine cars.

We are told that the Government applies a grant of £2,500 if the electric part of the drive unit can achieve a range of up to 70 miles. More than 70 miles and you can have a grant of £4,500 but you have to bear in mind that the hybrid car is much more expensive than its petrol or diesel equivalent in the first place, certainly much more than the grant provided as an incentive.

Plug in hybrid electric vehicles (PHEV) look very impressive, low fuel cost and tax incentives are grabbing the attention of fleets as well as consumers but the problem is that not all drivers are driving these cars as they should be. The most common omission is the recharging of the car on a regular basis. This in itself can increase the whole life cost by 15% according to Wayne Millward, Fleet Consultant at contract hire company Arval.

For fleets the low benefit in kind tax is very attractive to employees but equally the employees aren’t that interested in efficiency. Even more so if fuel is provided as part of their employment package so they don’t ever plug in their cars to an electric charger. There are of course others who don’t have regular access to charging points, either at home or in the street where they park, making it virtually impossible to charge the batteries using the plug in option.

Either way, when the car moves over from the electric motor to the petrol engine, fuel efficiency plummets and CO2 emissions increase. So unless you or your company drivers use the cars as intended you could be vastly out of pocket. From a running cost point of view if a PHEV is not used as was intended the costs soar and the atmosphere suffers. You would be better off driving a normal diesel or petrol.

So why don’t the car manufacturers do anything to address this issue? I’ll tell you why, because the more hybrid cars they sell the lower the declared average CO2 emissions of all the cars they provide across Europe. In 2015 they had to get the average emissions down to 130g/km which most did.

However, this was based on the manufacturer’s claimed CO2 emissions for PHEV’s being included in the mix, assuming that the cars were regularly plugged into the mains. The fact is that very few were and is yet another con trick perpetrated by the car manufacturers as they know this is what happens! By Graham Hill