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Car Dealer, Eastern Avenue, Gants Hill (Photo credit: Wikipedia)

When trying to make up your mind between taking a new car on a lease or a used car on standard HP/PCP it becomes quite a complex calculation because in many ways you are dealing with the unknown, certainly when taking a used car.Even on the most basic car if an engine management system fails you can be set back around £1,200, or if an ABS pump Read more »

This is now getting bloody monotonous! Every week I seem to read something about warranty claims that aren’t being honoured by the dealer or manufacturer because the claim has been made just outside the warranty period or mileage. Last week it was the Guardian, this week it’s What Car that have made the hairs on the back of my neck stand on end! Read more »

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I am very Mr Angry of Sussex. You see I get very frustrated when it comes to poor customer service, not helped by the fact that I’m the UK’s leading authority when it comes to vehicle finance so when I see a so called expert or an authoritative car magazine or national newspaper giving so called advice which is flawed I get bloody furious. Take a Read more »

I’ve often pointed out to customers that they can now have their new cars serviced at non franchised dealers and still retain their warranty cover. This resulted from the changes that were made to the EU Block Exemption rules removing the stranglehold that manufacturers had over the servicing of new vehicles during the warranty period, that was cunningly extended by most manufacturers to 3 years. In an effort to Read more »