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I’ve mentioned on several occasions that you are able to have your car serviced at a non franchised dealer but you have to be extra careful about warranty claims as manufacturers will try to squirm out of them. A recent case involved Ford and a young lady with a 4 year old Ford Ka. She suddenly found that the car had developed rust Read more »

As most of my readers know there are some things that cause me to shout, scream and throw things out of my pram, one of which is when dealers or manufacturers try to mislead customers. Especially so when the manufacturer refuses to take responsibility when customers exercise their legal rights. This often happens when a customer makes a claim Read more »

This is now getting bloody monotonous! Every week I seem to read something about warranty claims that aren’t being honoured by the dealer or manufacturer because the claim has been made just outside the warranty period or mileage. Last week it was the Guardian, this week it’s What Car that have made the hairs on the back of my neck stand on end! Read more »

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Following from my previous article there has been much confusion for years about warranties provided on used cars. It has been a much held view that a car warranty is an insurance policy and therefore falls within the control of the Financial Services Act. In other words you have to be a regulated advisor to discuss the product and the product itself Read more »

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There has been a great deal of publicity recently about the way that customers are treated by car dealers with trading standards suggesting that millions of pounds of repairs are being paid for by customers when in fact the repairs are legally the responsibility of the dealer. Sadly this also includes legitimate warranty claims on cars covered by the Read more »