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This is now getting bloody monotonous! Every week I seem to read something about warranty claims that aren’t being honoured by the dealer or manufacturer because the claim has been made just outside the warranty period or mileage. Last week it was the Guardian, this week it’s What Car that have made the hairs on the back of my neck stand on end! Read more »

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I am very Mr Angry of Sussex. You see I get very frustrated when it comes to poor customer service, not helped by the fact that I’m the UK’s leading authority when it comes to vehicle finance so when I see a so called expert or an authoritative car magazine or national newspaper giving so called advice which is flawed I get bloody furious. Take a Read more »

One of the most staggering things I reported recently was the running costs of used cars versus new cars, it was cheaper to run a new car than a used car. Now to add to the pain of used car motoring, statistics from secondary warranty suppler, Warranty Direct, shows that one in three repairs carried out on cars from 3 years old to seven years old is as a result of wear and tear. The small print in most of these warranty policies excludes such items so whilst motorists who take out these policies Read more »

If you are looking to take out an aftermarket vehicle warranty (that’s a warranty that you take out when the manufacturer’s warranty has run out) you can check to see if the provider has signed into the code of practice provided by the auto watchdog Motor Codes, unless it’s an AA warranty and I can tell you that they aren’t. The code was set up to help customers by ensuring that the warranties provided by the warranty Read more »

My Mercedes is being a bit of a pain. Since I got it a year ago the dealer has had two tries at sorting out two warning lights that came on unexpectedly, one related to the tyre pressures and the other the ESP system. I asked if I could drive the car safely and they pointed out that as the warning lights were orange and not red, as long as I checked my tyre pressures all should be ok till I could get the car in for repair a Read more »