Tuesday, 25. October 2011
I love talking and studying the law, much to the annoyance of many who think they’re above it and try it on, especially with my clients. As a result I read a lot of legal papers and study case histories. Years ago I wrote a piece about the responsibility of dealers and brokers with regard to vehicles being fit for purpose and the importance of everyone Read more »
Monday, 19. September 2011
The motor industry gets a bad press when it comes to the way it treats customers but I feel certain that the vast majority of car dealers act honourably and fairly. However, treating customers fairly doesn’t make for good headlines so I tend to only read the stories about the atrocious behaviour of just a few dealers when the customer, normally a Read more »
Thursday, 30. June 2011
Image via Wikipedia
There has been a great deal of publicity recently about the way that customers are treated by car dealers with trading standards suggesting that millions of pounds of repairs are being paid for by customers when in fact the repairs are legally the responsibility of the dealer. Sadly this also includes legitimate warranty claims on cars covered by the Read more »
Monday, 9. May 2011
Image via Wikipedia
I am very Mr Angry of Sussex. You see I get very frustrated when it comes to poor customer service, not helped by the fact that I’m the UK’s leading authority when it comes to vehicle finance so when I see a so called expert or an authoritative car magazine or national newspaper giving so called advice which is flawed I get bloody furious. Take a Read more »
Monday, 19. July 2010
Over the years I have put forward many reasons why you should opt for Dealer HP over a personal loan (contrary to all advice given in the media). Your legal rights are so much greater when you take HP. If you have read my book An Insider Guide To Car Finance, or been a regular reader of my newsletter, you would know the reasons that I put forward. However, I have just uncovered a new one that you may Read more »
Friday, 12. February 2010
It would seem that the Office of Fair Trading (OFT) is about to clean up the act of used car dealers (fat chance). It will be issuing new guidelines later this year when consultations are completed on 12th March. The action has been taken as a result of used car complaints topping the list of complaints received over the past 3 years by Consumer Direct, the Government’s independent advice service. In 2008 Read more »