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The motor industry gets a bad press when it comes to the way it treats customers but I feel certain that the vast majority of car dealers act honourably and fairly. However, treating customers fairly doesn’t make for good headlines so I tend to only read the stories about the atrocious behaviour of just a few dealers when the customer, normally a Read more »

Now here’s an interesting scenario. As I’ve widely reported over the last 18 months or so deliveries of new cars have become a nightmare. All too often the dealer has called and said that delivery has been delayed not just by a couple of weeks but in some cases months. In most cases we’ve been able to get around the problem by extending the current Read more »

A new code of conduct is set to be launched this month by the Retail Motor Industry Federation, the association responsible for dealers and workshops. The scheme is set up to promote best practice and help to maintain standards for motorists, covering servicing and repairs. However, not everyone is impressed as there are already others operating similar controls, such as the AA, who argue that there are already too many in operation. AA technical specialist Vanessa Guyll said, ‘Multiple codes Read more »

Years ago car number plates were screwed to the body work by two or even four screws making it a bugger of a job to remove a plate but these days even prestigious cars have their number plates fixed on with a couple of strips of double sided tape. It was hardly surprising then to see a warning from the Retail Motor Industry Federation about theft of number plates. Thefts have doubled over the last 3 years with the Read more »

Auto Express has launched a campaign to force manufacturers to disclose known problems with their cars. At the moment the manufacturers only have to make public known safety faults that are subject to recall. For all other problems, such as reliability issues, these do not have to be made public. The AA, RAC and Retail Motor Industry Federation have all joined with Auto Express to put pressure on manufacturers to make public their technical service bulletins – the documents that detail the Read more »

A long overdue code is being introduced against which quality standards of vehicle repairers will be measured. Garages that sign up to the Motor Industry Code of Practice for Service and Repair commit to meeting certain standards, such as open and transparent pricing, invoices that match quoted prices and completing work as agreed. Whilst the code is not yet operational garages can already sign up to it. So far more than 5,500, about 25% of the market, has committed to Read more »