Saturday, 15. October 2011
As most of my readers know there are some things that cause me to shout, scream and throw things out of my pram, one of which is when dealers or manufacturers try to mislead customers. Especially so when the manufacturer refuses to take responsibility when customers exercise their legal rights. This often happens when a customer makes a claim Read more »
Thursday, 30. September 2010
Auto Express has launched a campaign to force manufacturers to disclose known problems with their cars. At the moment the manufacturers only have to make public known safety faults that are subject to recall. For all other problems, such as reliability issues, these do not have to be made public. The AA, RAC and Retail Motor Industry Federation have all joined with Auto Express to put pressure on manufacturers to make public their technical service bulletins – the documents that detail the Read more »
Thursday, 12. August 2010
If you’re an avid reader of my newsletter and blog you will have read that you no longer need to have your car serviced by a main dealer in order to maintain your warranty. The rules that were relaxed several years ago that prevented you from having your car serviced wherever you wanted are known as the EU Block Exemption Rules. These rules have just been reviewed again and the rules pretty much left as they Read more »