Thursday, 30. June 2011
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There has been a great deal of publicity recently about the way that customers are treated by car dealers with trading standards suggesting that millions of pounds of repairs are being paid for by customers when in fact the repairs are legally the responsibility of the dealer. Sadly this also includes legitimate warranty claims on cars covered by the Read more »
Thursday, 7. October 2010
Buying a used car from a dealer? Then you should be more aware of your rights according to the Office of Fair Trading, who have reported that the number of complaints against dealers, for faults that have come to light within the first 3 months, has increased by 18% during the first half of 2010. The Office of Fair Trading Direct received over 38,000 complaints and, as Michele Shambrook of the OFT pointed out, ‘Most of the faults that come to light are the dealer’s responsibility.’ Had a bad used car experience when purchased from a car dealer, please let me know? By Graham Hill
Friday, 12. February 2010
It would seem that the Office of Fair Trading (OFT) is about to clean up the act of used car dealers (fat chance). It will be issuing new guidelines later this year when consultations are completed on 12th March. The action has been taken as a result of used car complaints topping the list of complaints received over the past 3 years by Consumer Direct, the Government’s independent advice service. In 2008 Read more »