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Online used car resale giant Autoquake has gone into administration losing its investors £19 million in the process as it’s unlikely that anyone would pay more than a couple of thousand pounds for a few cars, an award winning website and some goodwill. Their CEO was known for his arrogance and his despise of car dealers pointing out the error of their Read more »

Dealerships and garages are still failing which means that whether you are buying new or used from a dealer you need to use the credit card technique that I recently explained in order to protect yourself between paying for a car and taking delivery. According to Experian 35 garages and related businesses failed in July this year compared to 50 last year. So whilst it is an improvement it’s not worth taking the risk and don’t forget that using the credit card technique could help to increase your Read more »

Buying a used car from a dealer? Then you should be more aware of your rights according to the Office of Fair Trading, who have reported that the number of complaints against dealers, for faults that have come to light within the first 3 months, has increased by 18% during the first half of 2010. The Office of Fair Trading Direct received over 38,000 complaints and, as Michele Shambrook of the OFT pointed out, ‘Most of the faults that come to light are the dealer’s responsibility.’ Had a bad used car experience when purchased from a car dealer, please let me know? By Graham Hill

Related articles

• Second-hand car complaints soar (bbc.co.uk)

If you’re an avid reader of my newsletter and blog you will have read that you no longer need to have your car serviced by a main dealer in order to maintain your warranty. The rules that were relaxed several years ago that prevented you from having your car serviced wherever you wanted are known as the EU Block Exemption Rules. These rules have just been reviewed again and the rules pretty much left as they Read more »

The OFT has hit out at used car dealers, who they claim are letting customers down and not taking their legal responsibilities seriously. They are saying that more needs to be done to make customers aware of their legal rights and dealers aware of their legal responsibilities. Dealers are avoiding their responsibility to have vehicles checked prior to sale or to fix problems when pointed out by customers. Following a Read more »

Carsite, the online reseller of ex lease cars, has used their experience gained over the last few years to identify the top 10 contributors to a sharp intake of breath from the car dealer, when you part exchange your car, which results in much less being offered for you car than would have been otherwise. They have even suggested what the dealer is likely to knock off his offer as a result. Some things are damage items such Read more »

As all of my readers know I treat manufacturers, dealers and lenders with the greatest of respect and don’t go out of my way to make them look daft. I don’t need to as they normally manage that quite adequately themselves without my help. But then I read an item about BMW who are now entering the short term rental market because their fleet sales are down. Now for a prestige manufacturer to enter the short

 term rental  market it smacks of desperation as they have to give away around 30% or more discount and bonus in the cars. Whilst they are off doing that Mercedes are wiping the floor with them with C Class sales via dealerships in association with brokers who are offered special terms. It wouldn’t take much research to identify this potential opportunity. In the meantime BMW are offering cars to an accident management company who offer like with like cars to those whose cars are in being repaired following an accident. BMW sales director Sean Green has pointed out that ‘It is a conquest opportunity for us’, ‘This is an area we hadn’t looked at in the past and are now putting our toe in the water.’ Now I have my daft moments but one would assume that if your car is being repaired the person using the BMW, whilst it is being repaired, will not be placing an order as soon as it arrives out of a body repair shop. In addition the cars supplied on a like for like basis will mean that many drivers already drive a BMW. In the meantime, my brother in law who wanted to replace his BMW with another was looking at a £100 per month increase, so took an alternative car and others that want to drive a BMW are now driving Mercedes as a result of them passing on bonuses through leasing to drivers who are looking for a car NOW! That’s conquest business, not waiting for someone who drove a BMW whilst his car was being repaired to decide on a BMW for his next car in a couple of years. Is it me? By Graham Hill

I have been quite scathing about the extending lead times that car manufacturers have been quoting, questioning the management and accusing some manufacturers of using these extending lead times to manipulate the market prices of their cars. However, it would seem that I may not have been entirely right as I learned that many of the production delays have been Read more »

I was sitting outside a dealership a few days ago and saw something happening that I felt I should bring to your attention. I’ve raised this before and told the full story in my book, An Insider Guide To Car Finance. In my book I explain that a friend of mine was working in the reception of a very large main dealer and told me about a practice that she had part witnessed and been told about by staff that absolutely amazed me. In her dealership they were Read more »

The number of dealerships in the UK is dropping, as one would expect in a recession. The number of franchised dealerships 10 years ago stood at 6,139 but has now dropped to 5,077, a 17% loss. For those that are still trading this of course isn’t all bad news because it has meant that they have increased their average sales across all franchises from 442 in 1999 to the current level of 502. Less than 10 new cars per week per franchised dealer, that doesn’t seem a lot does it? By Graham Hill