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In a report prepared by Auto Express they have revealed that motorists should be aware of the ways that automatic number plate recognition (APNR) is now being used. We have become obsessed with cameras watching our every move, whatever we’re doing from driving to walking down the street, buying a bar of chocolate or catching a train. But Read more »

It seems that every week I read a similar story in Auto Express about a driver who has bought either a new or used car that has turned out to be a complete dog then struggled to get their money back. The fact is that the law is very clear on this point. If you buy faulty goods and a fault is found immediately or within the first 6 months you can return the goods and insist on a full refund. And the supplier must give you a full refund. On the other hand you can give the supplier the opportunity to either repair or replace the goods without losing your right to insist on a refund. In the latest case that Auto Express came to the rescue on a buyer of a new Hyundai i30 found the car starting to judder. The driver gave the dealership the opportunity to repair the fault which they attempted without success. The dealer and Hyundai offered a replacement but couldn’t guarantee that the fault would not exist in the replacement. This was 8 months later! The driver decided that he simply wanted his money back, which he received, after Auto Express stepped in – as a ‘gesture of goodwill.’ A gesture of bloody goodwill! It’s his legal right and he should also be entitled to compensation for the inconvenience. This infuriates me because dealers, supported by the manufacturers, feel they are above the law. It’s a disgrace but I really think that Auto Express should employ the services of a solicitor to bang off a formal letter each time they have a similar case to point out the driver’s legal entitlement and tell them to stick their ‘gestures of goodwill’ where the sun don’t shine. Have you experienced similar problems with a dealer not honouring your legal rights? Here’s a little graphic that I found on a Government website that may explain your rights a little easier than my wording:

By Graham Hill

Knowing what you are doing when it comes to car finance is so important. I know I bang on about it all the time but let me be quite clear if you guess and get it wrong it could end up costing you a fortune. In a recent edition of Auto Express a lady bought a 5 year old Mini Cooper S Convertible for £10,500 from a main dealer under the Cherished Car scheme. On her way home a warning light came on and the ABS cut in when it didn’t need to. Already a clear case of faulty goods. She returned to the Read more »

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Auto Express has reminded us that when the Tory led coalition came to power they were going to stop Labour’s war on the motorist but has that war ended? They analyse the key areas:

Speed Cameras: We already know that many of the UK’s cameras have been switched off but we also know that many local people are being trained up to use speed Read more »

Auto Express recently carried a story, explaining how Stephen Larkin from Newcastle ordered a Skoda in March and was told that delivery would be delivered by early July at the latest. After passing this date he decided to cancel the order and wrote to the dealer saying he wanted to cancel the order as they hadn’t delivered the car and asked for his £1,000 deposit back. He sent numerous letters and calls to the dealer without joy along with no help from Skoda, all they said was that it was down to Read more »

Auto Express has launched a campaign to force manufacturers to disclose known problems with their cars. At the moment the manufacturers only have to make public known safety faults that are subject to recall. For all other problems, such as reliability issues, these do not have to be made public. The AA, RAC and Retail Motor Industry Federation have all joined with Auto Express to put pressure on manufacturers to make public their technical service bulletins – the documents that detail the Read more »

As the number one car finance blogger IN THE WORLD I will soon be launching a mission to make the important small print in contracts – BIG PRINT. As an example of what I mean I’m grateful to Auto Express. They highlighted the case of Zubin Morar who took out a Car Care Plan insurance policy to cover his tyres against accidental damage. Zubin from Middlesex has a BMW 530i and unfortunately hit a pothole in Read more »

Beware of service intervals. As most people know service intervals have been extending and it’s not uncommon for cars to have 18,000 or 20,000 mile service intervals. If you are a low mileage user this could suggest that if you had a car for 3 years, covering around 6,000 or less miles per annum, you wouldn’t have to carry out a single service to retain the car’s warranty. But this is unlikely to be the case as most Read more »

Auto Express have announced their New Car awards for 2010. Over 47 pages they have listed all their major award winners. The overall car was a bit of a shock as it was the Skoda Yeti.  Some of the more interesting best cars were as follows:  Read more »

New tyres must meet European standards for safety and a raft of other basic regulations covering grip, economy, speed etc. British standards cover re-treads and remoulds as well as puncture repairs so many motorists look to replace their current tyres with the cheapest they can find, believing that all tyres that are sold meet basic standards and that the standards mean that whilst the cheepo tyres might not last quite Read more »