New Scheme To Protect Against Poor Garage Repairs

Friday, 16. September 2016

Good news for those who have a car that needs some repair work carried out on it and you have it done by a non-franchised (not a main dealer) garage. If the work isn’t carried out satisfactorily the normal course of action is to have a row with the garage and threaten legal action if he refuses to refund your money.

In future motorists will be protected from disputes with independent garages over unsatisfactory work as a result of a new £1,000 industry guarantee introduced by The Independent Garage Association (IGA). They pledge to cover bills of up to £1,000 from non-franchised garages who have signed up to their Trust My Garage scheme.

The scheme is due to come into force later in 2016 if work is found to be sub-standard and the garage refuses to pay back the money. As part of the terms of membership of any trade association the association has to provide an Alternative Dispute Resolution (ADR) service, which IGA do, using the National Conciliation Service.

If the ADR finds in favour of the motorist the garage is obliged to pay whatever is awarded. However, if they still don’t pay, the IGA will pay up to a maximum of £1,000 per claim. There are currently around 2,700 member garages and growing according to IGA. You can find your nearest IGA garage by visiting www.trustmygarage.co.uk By Graham Hill

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