Big Fines If Companies Don’t Conform To Consumer Rights Regulations
Wednesday, 27. January 2016
Now here’s a bit of information you should be aware of if you provide goods or services to consumers. Some rather swish rules came into force in 2013 called (deep breath) The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
In the regulations, which have now been incorporated into the Consumer Rights Act 2015, they state that you must make a copy of your complaints procedure available to customers or you could be fined up to £5,000 and/or face prosecution.
If you weren’t aware of this you probably aren’t aware of your other responsibilities under these regulations so I would suggest that you check them out. Would a customer be able to return goods or not pay for services received because you didn’t conform to the act? Maybe, maybe not but I would certainly not want to be the one to put it to the test. By Graham Hill
