Alloy Wheel Repairs Could Affect Your Warranty

Tuesday, 13. February 2018

Hi, Graham Hill here, thank you so much for visiting my blog, I hope you learn a lot and as a result end up driving a great car. In order to do so you can get all the information you need by buying my book, An Insider Guide To Car Finance or use me to finance your next car. Happy driving.

It’s the bain of anyone’s life who takes out a contract hire or PCP agreement and hands the car back to the finance provider at the end of the contract. Alloy wheel scuffs and scrapes are not considered fair wear and tear by the finance companies. Drivers have to get the damage repaired before the car is returned – very annoying. Especially as the repairs can be quite expensive.


If you are like me and you live with scuffed alloys until the end of the agreement you are unlikely to experience warranty problems, relating to the wheels, if you have them smart repaired just before the car is returned. However, Colin Green from Maidstone in Kent did have a problem. It was a corrosion problem with one of the wheels on his Mercedes. Mercedes agreed that there was a fault and replaced the faulty wheel.


Around the same time, Colin found that two of his wheels were scuffed so having taken advice from Mercedes Warranty Team he was advised to have the repair work carried out by a Mercedes Star Partner, someone they approved to carry out repairs to their standard. Which is what he did. A few months later Colin noticed that two of his wheels were now showing the same signs of corrosion that the first wheel showed. He contacted the dealer.


This time they refused to replace the two wheels after asking where he had the car serviced. Having been told that he could use a Star Partner he had the car serviced by a Star Partner service agent. They said that as he hadn’t had the repairs and the service carried out by a main dealer he invalidated his warranty.


As usual this is totally wrong but after Auto Express stepped in Mercedes replaced the corroded wheels FOC as a ‘gesture of goodwill.’ More like they were legally obliged to!! But a lesson to those who like their car looking pristine and have scuffed alloys repaired immediately after it happened. Make sure you don’t breach the terms of your warranty as future claims could be rejected. And so my fight against crooked dealers continues. By Graham Hill

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